Job Description

ACG_3832_JOB Our client is a one of the leading companies in construction, real estate investment in Vietnam who is seeking an experienced candidate. Strategic Planning & Business Management Advise senior management on the development of business strategies, operating models, and commercial plans for healthcare service and healthcare real estate operations. Develop and implement overall business plans, revenue targets, and development directions for the Center and its healthcare service facilities, ensuring alignment with the Company’s long-term and short-term strategic objectives. Recommend appropriate management models, organizational structures, workforce plans, and operating mechanisms to ensure effective governance and alignment with the Company’s value chain. Develop and recommend commercial policies, including pricing, incentives, discounts, and flexible service packages, based on market developments and the Company’s competitive advantages. Support the development of domestic and international partnerships, including engagement with strategic partners, healthcare brands, and wellness service providers seeking to expand their presence in Vietnam. Advise on the development and optimization of healthcare facilities and service locations, including functional planning, space utilization, technical requirements, operating efficiency, and appropriate investment solutions. Business Planning & Operations Develop operating plans, revenue targets, and growth directions for the healthcare business, ensuring effective resource utilization, cost optimization, and sustainable commercial performance. Monitor and analyze revenue, operating costs, and business performance across individual sites and business units. Recommend adjustments to operating models, commercial policies, and business structures based on performance analysis and market conditions. Oversee the implementation of pricing policies, business programs, and service standards to ensure financial efficiency, service quality, and operational consistency. Direct and monitor pre-opening, opening, and post-opening setup and operational activities for healthcare facilities, ensuring stable and effective operations. Supervise the implementation of standard operating procedures, service standards, and healthcare operating processes. Coordinate with relevant departments to organize training and capability-building programs for medical, technical, customer service, and operational teams. Oversee the resolution of issues related to service quality and customer experience, ensuring timely handling and appropriate corrective actions. People Management & Development Assign, organize, and monitor employees’ work to ensure productivity, quality, and effective utilization of human resources. Evaluate employee performance objectively and fairly, identify improvement areas, and provide appropriate development plans. Provide coaching, mentoring, and professional guidance to employees while developing individual capability and career development plans. Identify and develop high-potential employees and establish appropriate talent development and succession plans. Build a professional, collaborative, accountable, and performance-oriented working environment. Other Responsibilities Perform other duties and assignments relevant to the position and business function as directed by senior management. Requirements Education Bachelor’s degree or higher in Business Administration, Economics, Real Estate, Finance, Commerce, Supply Chain Management, Hospitality, Tourism, or related fields. Relevant professional certifications in healthcare management or healthcare operations are preferred, in accordance with applicable regulations. Professional Experience At least 10 years of relevant experience in business management, business development, market development, strategic partnerships, or healthcare service operations. At least 8–10 years of management experience in an Executive Director, Operations Director, or senior management position within hospitals, international clinics, healthcare centers, wellness centers, or comparable healthcare service organizations. Proven experience in developing and implementing healthcare business or cooperation projects in Vietnam is required. Industry Knowledge & Expertise Strong understanding of the healthcare service industry, particularly models such as hospitals, clinics, wellness centers, medical centers, and healthcare-related service ecosystems. Knowledge of healthcare-related legal and regulatory requirements, quality management standards, and operational standards applicable to healthcare facilities. Understanding of healthcare service trends, customer behavior, medical and wellness technologies, and modern healthcare equipment. Knowledge of service quality standards and risk management frameworks applicable to healthcare operations is an advantage. Understanding of healthcare facility licensing, regulatory compliance, quality control, and relevant operating procedures. Knowledge of healthcare business finance, including P&L, CAPEX, OPEX, ROI, and investment efficiency. Understanding of service pricing, customer segmentation, cross-selling/up-selling, and healthcare service commercialization models. Professional Skills Ability to develop and optimize healthcare service products by translating technical and medical requirements into commercially viable service models. Strong capability in market analysis, customer development, business planning, and commercial solution development. Strong negotiation and commercial relationship management skills, particularly with healthcare partners, major brands, and strategic customers. Ability to manage customer relationships, resolve conflicts, and handle service-related crises effectively. Ability to design and standardize healthcare operating processes and SOPs, ensuring consistency across service delivery, consultation, examination, treatment, and customer care. Ability to implement and optimize specialized management systems and software such as HIS, EMR, and CRM. Contact: Hoang Hai Ha Due to the immense number of applications, only shortlisted candidates will be contacted.