Job Description

Compensation Range:

$103,077.00 - $154,596.00

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

• In support of the Chief Information Officer (CIO), the Deputy Chief Information Officer (Deputy CIO) provides executive leadership, strategic direction, and operational oversight across all County technology services, with a specialized responsibility for mission-critical public safety and 9-1-1 technology systems.

• This position is responsible for aligning County enterprise IT services with the operational needs of the Department of Public Safety (DPS), including 9-1-1 emergency communications, public safety communications infrastructure, and emergency management situational awareness systems. The Deputy CIO ensures the reliability, security, interoperability, and continuous improvement of all County technology platforms, with a particular emphasis on PSAP operations, 9-1-1 CAD systems, telecommunications, GIS, radio systems, and emergency technology ecosystems.

• The Deputy CIO serves as a key executive liaison between County IT and DPS leadership, ensuring that all 9-1-1 and public safety systems meet regulatory requirements, support operational excellence, and are eligible for and compliant with applicable 9-1-1 funding streams.

• This position acts on behalf of the CIO as assigned.

• This position is deemed essential and may be required to work during inclement weather, natural disaster, other emergency situations, and/or when the County offices are officially closed due to inclement weather, natural disaster, or other emergency situations.

REPORTING RELATIONSHIPS

• The Deputy Chief Information Officer supervises six divisions - Customer Service, Project Management/Application Support, GIS, Archives, Technical Services, and Information Security.

• Six managers supervise those divisions with varying levels of staff in each division for a total of 42 staff.

• The Deputy CIO directly reports to the CIO.

ESSENTIAL JOB FUNCTIONS

County Enterprise IT Leadership

• Provides executive oversight of County-wide IT strategy, operations, and service delivery in support of the CIO

• Develops and implement long-term technology plans aligned with County strategic goals

• Ensures business continuity, disaster recovery, and cybersecurity resilience

• Oversees departmental budgets, staffing, and performance management

• Maintains enterprise service delivery standards and customer experience

County-wide IT Budgeting & 9-1-1 Funding Alignment - Support development and management of budgets related to

• County-wide enterprise systems

• Public safety technology systems

• 9-1-1 eligible expenditures

Ensures appropriate allocation, tracking, and reporting of

• County general funds

• 9-1-1 surcharge funds

• State and federal grant funding (e.g., CISA, PEMA, FEMA, NG911 grants)

Identifies and pursues one-time and recurring funding opportunities to support County and public safety technology enhancements

Personnel & Leadership

• Supervises technical and operational staff across IT and public safety technology domains

• Conducts performance evaluations and workforce development

• Promotes cross-training between IT and DPS technology personnel

Vendor, Project & Procurement Oversight - Leads evaluation, selection, and management of vendors supporting

• 9-1-1 CAD systems

• Public Safety Radio systems

• Telephony and NG911 platforms

• Public safety software and infrastructure

Oversees large-scale public safety technology projects, ensuring

• Budget adherence

• Timeline compliance

• Alignment with operational requirements

Stakeholder Engagement & Intergovernmental Coordination - Serves as the County's executive technology liaison to

• Public safety agencies (law enforcement, fire, EMS)

• Municipal partners

• State and federal agencies

• Participates in regional and statewide public safety technology initiatives

• Represents County IT and DPS technology interests at meetings, conferences, and working groups

OTHER SPECIFIC TASKS OR DUTIES

• Provides strategic and operational oversight of 9-1-1 and public safety technology systems, ensuring high availability, redundancy, and mission-critical performance

• Oversees and support the lifecycle management of: Computer-Aided Dispatch (CAD) systems, Next Generation 9-1-1 (NG911) systems, Radio communications systems (e.g., P25 infrastructure), Telephony and call handling platforms, Public safety GIS and mapping systems, Mobile/field communications assets (e.g., FieldComm units), PSAP technology infrastructure, including primary 9-1-1 and backup 9-1-1 Emergency Communication Centers (ECC)

• Ensures interoperability between County IT systems and 9-1-1 DPS operational systems, including real-time data sharing and situational awareness platforms

• Leads technology planning for 9-1-1 emergency communications, including: System modernization initiatives, Redundancy and failover capabilities, Resiliency planning for critical infrastructure

• Compliance, Security & Continuity - Ensures all public safety systems comply with: State and federal 9-1-1 regulations, Cybersecurity standards (CJIS, NIST, etc.), Data privacy and criminal justice information requirements

• Develops, implements, and maintains security protocols specific to 9-1-1 emergency communications systems

• Oversees continuity of operations (COOP) and disaster recovery planning for: PSAP operations, 9-1-1 CAD and P-25 Public Safety radio systems, public safety data systems

• Operations & System Reliability - Ensures 24/7 operational readiness of all 9-1-1 and public safety systems

• Monitors system performance, uptime, and service levels

• Coordinates system upgrades, maintenance, and patching with minimal operational disruption

• Leads incident response for critical system failures affecting public safety

• Delegated authority to act on behalf of Chief Information Officer in the absence of or as assigned

MINIMUM QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, Public Safety Technology, or related field, plus: Seven (7) years of progressively responsible experience in: Information systems, cybersecurity, or public safety technology

• Experience supporting or managing 9-1-1, PSAP, CAD, radio, or emergency communications systems strongly preferred: Five (5) + years of technical experience including infrastructure, applications, and security Leadership experience including strategic planning and resource management

• Equivalent combinations of education and experience considered.

KNOWLEDGE, SKILLS AND ABILITIES

• Required to work outside of normal business hours to attend meetings or in emergency situations.

• Must be able to provide your own transportation to meetings, trainings, appointments, and able to access those locations with reasonable accommodations.

• The ability to supervise others effectively; ability to establish and maintain good relations and supportive attitudes with the employees, public safety agencies and their personnel, news media, public officials, and the general public.

• Ability to properly handle confidential information and materials

• Knowledge of desktop, server, mobile devices, and VoIP communications

• Knowledge or industry-standard project management guidelines and their application -Knowledge of networks, including virtual and physical infrastructure

• Ability to communicate orally and written in a professional manner

• Strong knowledge of 9-1-1 systems and PSAP operations, 9-1-1 CAD, GIS, P-25 Public Safety radio, telecommunications systems and Emergency communications infrastructure and standards

• Understanding of Public safety regulatory framework, Cybersecurity requirements for CJIS and emergency system and Ability to operate effectively in high-pressure, mission-critical environments

• Knowledge or strategic computing and disaster recovery methods

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Valid driver's license and acceptable driving record in accordance with County policy.

• Acceptable pre-employment PA State Police criminal background check.

• Must maintain CJIS clearance.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• An employee in this class must be able to communicate, sit, stand, walk, reach and twist frequently.

• Employee will assist with office equipment maintenance as well as other' computer and building systems.

• Employee must be able to sit and stand for extended periods of time.

• Therefore, employee must be able to pull, push, kneel and squat occasionally. Lifting up to 10 pounds will be performed frequently.

The County of Lancaster offers comprehensive benefits to our employees.Read more about our benefits here

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.