Job Title: Deputy Care Manager
Reports To: Registered Care Manager
Salary: £28,000 - £30,000 dependent on experience
Purpose of the Role
To support the Registered Care Manager in the effective day-to-day running of the domiciliary and live-in care service. The Deputy Care Manager will ensure the delivery of safe, person-centred care while maintaining compliance with regulatory standards, supporting staff, and overseeing operational processes.
Key Responsibilities
Staff Management
Conduct regular staff supervisions and competency assessments.
Carry out return-to-work interviews following sickness absence.
Support staff performance management, development, and wellbeing.
Provide guidance and support to carers in line with company policies.
Care Planning
Develop, review, and update personalised care plans.
Complete care assessments and risk assessments.
Ensure care documentation is accurate, up to date, and compliant with CQC standards.
Monitor the quality of care provided and implement improvements where required.
Operations
Oversee staff rotas to ensure safe staffing levels and continuity of care.
Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes.
Respond to emergencies, staffing issues, and operational challenges promptly.
Support the smooth day-to-day running of the service.
Support with the out of hours on-call responsibilities
Financial Administration
Prepare and process client and staff invoices accurately and on time.
Assist with payroll by checking care staff hours, timesheets, and wages.
Ensure accurate financial records are maintained.
Meetings and Communication
Attend management meetings and contribute to service development.
Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate.
Communicate effectively with clients, relatives, external professionals, and the wider team.
Attend external events.
Compliance and Quality Assurance
Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies.
Ensure confidentiality is maintained in accordance with GDPR and company procedures.
Promote safeguarding, dignity, equality, diversity, and person-centred care at all times.
Person Specification
Essential
Experience within domiciliary and/or live-in care.
Strong organisational and time management skills.
Experience of staff supervision and care planning.
Knowledge of CQC standards and care regulations.
Excellent communication and leadership skills.
Competent using care management software and Microsoft Office.
Full UK driving licence and access to a vehicle at all times
Desirable
Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards).
Previous experience in a senior or supervisory care role.
Experience managing rotas, payroll, and invoicing.
Key Skills
Leadership and team management.
Problem-solving and decision-making.
Excellent attention to detail.
Ability to prioritise workload in a fast-paced environment.
Professional, compassionate, and person-centred approach.
Strong administrative and organisational abilities.
Founded by Alex Green and Dr. Hannah MacKechnie, Radfield Home Care is a network of award winning and leading home care (domiciliary) businesses providing exceptional care to older people with over 30 years of experience.
Radfield’s purpose is: to help our nation age well by remaining connected to the things that matters most to them.
Radfield started out as a Residential Care Home service in Shrewsbury in 1982 and was a small, friendly family business which was highly regarded in the local community. Hannah and Alex grew up living in the home alongside the residents and therefore have a unique insight into how proper care should be provided and the individual needs of older people.
This ethos and understanding underpins Radfield Home Care’s Caring for our CarersTM pledge and Be There campaign and we strive to bring our clients the same quality of care into their own homes.
Dr Hannah MacKechnie worked at Radfield Residential care home for many years before training as a doctor at Birmingham University. After qualifying she worked in many hospitals across the West Midlands and in Christchurch, New Zealand and on returning to the UK completed her GP training. It was whilst working as a GP that she realised there was a need for a local home care company that put quality at the heart of its business.
Alex Green has also been closely associated with Radfield Residential Home and has a career background in finance having worked for companies such as HSBC and Halifax. In recent years he has been working for several charitable organisations around the country before settling back to Shropshire and becoming involved in the family business. Alex gained his Registered Managers Award qualification in 2008.
