Kotak Mahindra Bank

Deputy Branch Manager-Outbound-Branch Banking-Relationship Management

Kotak Mahindra Bank  •  Mumbai, IN (Onsite)  •  1 hour ago
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Job Description

The Deputy Branch Manager will lead and manage the outbound team, focusing on relationship management and banking services. They will drive business growth and ensure excellent customer experiences, contributing to the branch's success.

As a Deputy Branch Manager, you will play a vital role in overseeing the outbound team's operations and strategies. Your primary objective is to enhance customer relationships and drive business growth through effective management and innovative approaches. This role offers an exciting opportunity to make a significant impact on the branch's performance and overall customer satisfaction.

Responsibilities
  • Lead and motivate the outbound team, providing guidance and support to achieve targets.
  • Develop and implement strategies to enhance customer engagement and satisfaction.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Monitor and analyze market trends, identifying opportunities for business growth.
  • Ensure compliance with banking regulations and maintain high ethical standards.
  • Collaborate with other departments to align strategies and achieve branch objectives.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Stay updated with industry developments and share insights with the team.
  • Handle customer queries and complaints, ensuring timely and effective resolutions.


Qualifications
  • A bachelor's degree in business, finance, or a related field is preferred.
  • Minimum 3 years of experience in a similar role, preferably in banking.
  • Strong leadership and management skills with a proven track record.
  • Excellent communication and interpersonal abilities for effective team management.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Proficiency in using banking software and tools for efficient operations.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Customer-centric approach with a focus on delivering exceptional service.
  • Willingness to continuously learn and adapt to industry changes.
  • Strong work ethic and a commitment to maintaining high standards of professionalism.
  1. Lead a team of outbound bankers.
  2. Drive sales of CASA, third-party products (TPP), and asset products through the team.
  3. Ensure consistent customer coverage, engagement, and retention.
  4. Monitor and enhance team productivity across assigned channels.
  5. Foster a culture of service excellence and customer-centricity.
  6. Support team members in achieving individual and branch-level business goals.
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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