Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key Responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.

• Coordinate with legal and commercial team to sign After-sales agreement.

• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.

• Secure the quality of our service network by timely training, tooling and other supportive materials.

  l Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.

• Investigate and collect Market information and cooperate with HQ for business plan and strategy.

• Coordinate with Customer Service team to achieve customer satisfaction goals.

• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.

• Coordinate the after-market activities and service campaign implementation.

• Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.

Skills, Qualifications, and Experience Required:

• Bachelor's degree or higher.

• 5+ years of experience in auto after-sales.

• Very good written and verbal communication skills in the English and Local language, Chinese is a plus.

• Strong cross culture communication skills and cross-function coordination ability.

• Ability to work under pressure and to strict deadlines in a dynamic environment.

• NEV Technical background is preferable

Location: Brussels
Type of Employment: Full-time