The IT Depot Support Engineer (L2) is responsible for providing hands-on End User Computing (EUC) support and managing depot operations to ensure high-quality incident resolution, asset accuracy, and smooth IT hardware lifecycle management. The role contributes to operational efficiency, SLA adherence, and customer satisfaction by delivering timely technical support and maintaining compliance with security and data protection standards.
Technical Skills:
Authorized to resolve L1–L2 technical incidents independently, prioritize ticket queues, and escalate complex L3 issues. Responsible for asset status updates and operational decisions within defined depot policies.
Handles routine to moderately complex technical issues requiring diagnostic skills and structured troubleshooting. Operates within established SOPs with limited ambiguity.
Interacts with end users, depot teams, field engineers, vendors, and service delivery managers. Client-facing at operational level with moderate cross-functional coordination responsibilities.
Minimum 2+ years of experience in IT support, service desk, desktop engineering, or depot operations with strong exposure to EUC environments and hardware lifecycle management.
AVASO Technology Solutions is a global end-to-end field services ecosystem provider. We help enterprises and technology partners deploy, support, manage, and recover IT assets and infrastructure across distributed environments in 180+ countries.
Our model integrates onsite support, dispatch services, service desk, walk-in centers, depot and warehouse operations, IT asset disposal, and vending solutions into one delivery ecosystem. This enables customers to simplify vendor management, improve service consistency, and execute reliably at scale.
Supported by our Field Force App and Warehouse Management System, AVASO provides real-time visibility and control over workforce coordination, asset flow, inventory, and service execution across the Americas, EMEA, and APAC.
