Job Description

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Perform continual Quality Analysis in a hardware depot environment that supports 30+ clients with unique build process requirements.
• Identify opportunities for quality enhancement.
• For example: Identifying processes that are consistent across all clients but individually documented and consolidating these into standardized universal processes.
• Draft, update, and maintain hardware depot documentation according to Good Documentation Process standards.
• Perform Quality Control checks on all outbound shipments to ensure the following:
• Devices are configured correctly according to current build process documentation.
• Shipments include all items requested in ticket (suite lists vary by supported customer, but can include laptops, iPads, desktops, iPhones, and peripherals (monitors, keyboards, docks, etc.).
• Shipments adhere to any special instructions found in ticket.
• Tickets are updated according to process as shipments are picked up by courier.
• Perform Quality Control checks on asset management, including involvement with routine inventory audits of our depot stock room.
• Ability to navigate a ticketing system (ServiceNow) to obtain assigned workload for the day.
• Ability to follow instructions within assigned tickets and according to documented processes.
• Review all completed builds per quality control process to ensure the build matches expected outcome.
• Ensure tickets are updated properly and regularly.

Required Skills

• Attention to detail is a must.
• Familiarity and adherence to Good Documentation Practice
• Ability to understand and follow process documentation, and understanding the importance of escalating issues when a build deviates from documented process.
• Strong writing skills – ability to update documentation in clear, easy to follow language and consistent formatting.
• High school diploma
• Previous experience in a quality analysis role
• Some experience in a hardware repair depot/on-site support role a plus, but not a requirement.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $55,000-$60,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.