Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Leads team of intermediate to experienced Field Service professionals. Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff.

Key Responsibilities

• This position is responsible for building a solutions-oriented team that can provide customers with the necessary service required to achieve monthly, quarterly and annual sales and profitability objectives 
• Ensures technician’s daily activities are scheduled
• Performs regular depot audits to ensure quality equipment repair and testing. Communicate with Technicians regarding improvements or areas of concern
• Oversight and manage to ensure timely and accurate depot purchasing, booking, invoicing, and collections processes
• Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning “Best Fix Options.”
• Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget
• Assist sales department in the selection and application of proper equipment and accessories for complex rentals
• Engages directly with external customers and vendors when a conflict or issue occurs
• Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance
• Ensures fleet readiness, accessories, and spare parts inventories are at acceptable levels and that equipment fleet and accessories are accurate and up to date in the systems
• Manage the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals
• Review estimates to ensure accuracy and appropriate methods to meet company and customer objectives
• Assist employees in determining margins, identifying resources, and assessing future potential business; participate in selling to large/key accounts as needed
• Network with areas, regions, and corporate headquarters to increase knowledge of offerings and create opportunities for employees to do the same
• Provide input for best practice work and encourage employees to incorporate new ideas into projects

Required Qualifications

• High School Diploma/GED required
• 2+ years of management/leadership experience
• 5+ years customer facing experience
• A valid driver’s license is required

Preferred Qualifications

• BA/BS in business or technical field preferred
• 5+ years’ experience in an industrial environment with P&L responsibility

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