Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Deposit Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement.
Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities.
“ Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”
Pay: Starting at $26.93 per hour. Flexible based on experience.
Hours: Monday - Friday 8:30a.m.-5:00-p.m
Location: Rochester, NH Service Credit Union Operations Center
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and 11 paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce.
- Tuition reimbursement.
- Training and career growth opportunities.
Position Responsibilities:
- Credit Union Knowledge:
- Maintain knowledge and understanding of credit union’s overall strategic plan and priorities
- Maintain high level knowledge of credit union policies
- Maintain high level of credit union product and services offerings
- Maintain detailed knowledge of departmental policies
- Ability to detect and research any deficiencies and make recommendations accordingly
- Ensure member inquiries are responded to and resolved immediately whenever possible
- Provide support, as needed, for escalated member needs
- Support and educate staff to provide superior member service
- Deposit Servicing – responsibilities include but are not limited to:
- Contributes to department SLA/KPIs as they relate to SFCU’s overall strategic plan
- Contributes to all ensuring Deposit Servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
- Completing Escheatment processing
- Research documentation needed for Subpoenas
- Completing account research including Microfiche requests
- Completes check printing for daily and monthly dividend and certificate checks.
- Completes Social Security information requests
- Completes Medicaid Information requests
- Preparing documentation for scanning and indexing to cold storage
- Digitize file requests on ImageHost software
- Completes verification of deposits
- Contribute to the department phone/Salesforce/email queues for all deposit servicing related items
- Holiday club check cutting
- Training and Documentation:
- Consistently review procedures and business practices to keep current with technological advances
- Recommend and draft new and revised policies/procedures for all deposit servicing responsibilities as needed
- NCUA, State of NH and internal
- Contributes to the preparation of requested documentation for audit
- Maintain reporting throughout the year that will be used for audit review
- Implement suggested modification of process as mandated by audit review
- Regular and reliable attendance is an essential function of this position.
- Perform other duties as assigned.
Required Knowledge and Skills:
- High school diploma or equivalent required.
- 1 year of experience in a related field preferred. Financial industry experience preferred. Customer service experience preferred.
- Superior member service skills and professionalism
- Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred.
- Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams.
- Strong problem solving and analytical skills.
- Ability to work independently and in a team environment.
- Ability to communicate clearly and effectively verbally and in writing.
- Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
- Willingness to work extended hours, including weekends, as responsibilities require.
- Flexibility in a hybrid work environment
- Ability to prioritize and organize work duties
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
