Job Description
DEPOSIT SERV REP 1
Department: 2201-Operations
Employment Type: Full Time
Location: Pinnacle Support Center
Compensation: Depends on Experience
GENERAL SUMMARY:
Researches and corrects non-post for DDA, SAV, SDB, and LAS applications. Review deposits made remotely by our business customers, place Reg. CC holds and misc. exception reports. Performs other job-related duties such, CIP review, TIN Uncertified, External Transfer review, and Port maintenance. All duties are performed on a rotated basis.
RESPONSIBILITIES AND DUTIES:
- Provide excellent customer service over the phone, via email and in person to both internal and external customers.
- Is responsible for locating and correcting DDA, SAV, SDB, LAS account numbers for all items that non-post and the reconcilement of the account.
- Review of deposit made by business customers at their place of business.
- Various exception report review.
- Verifies maintenance and new account input for Stop Payments and 1099. Works with branches and customers when information is not correct.
- Other duties as assigned by management.
- Regular, reliable prompt attendance.
- Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Windows based programs preferred.
- Ability to provide good customer service and telephone courtesy.
- Ability to demonstrate accuracy and efficiency in a fast-paced environment.
- Ability to work under pressure meeting critical deadlines and have multitasking abilities.
EDUCATION AND EXPERIENCE
- High School diploma or equivalent.
- Bank experience preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to read computer screens and reports
Hearing: 75-100%
Must be able to communicate with customers and employees.
Standing/Walking: 50-74%
Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: 0-24%
Fingering/Grasping/Feeling: 75-100%
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
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