Job Description

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose

Perform duties related to deposit payment services, including supporting the wire, ACH, and ATM/Debit card programs of the bank. Provide internal and external customers support for the daily operational functions of deposit payment services in accordance with First Fed’s policies, mission, and goals.

Essential Functions

• Effectively responds to routine inquires received via multiple channels.
• Assists customers and staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets.
• Maintains debit/ATM card inventory and tracks lost cards
• Point of contact for ATM related issues and support including ATM balancing and activity research
• Processes, investigates, and completes Regulation E claims, ensuring First Fed’s processes remain compliant.
• Responsible to analyzing and reconciling detailed Automated Clearing House (ACH) files.Research and resolve outages, discrepancies, and other errors related to ACH file processing
• Processes ACH exception handling
• Process incoming and outgoing domestic and international wires transfer payments, while following First Fed’s outline policy and processes.
• Research and respond to any wire related inquiries received for the bank, and review any wire exceptions, including OFAC exceptions per established guidelines.
• Participate in the cross-selling of First Federal products and services.
• Develop and maintain a working knowledge of First Federal and department policies, procedures, and systems.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications & Requirements

• High school diploma or certified equivalency.
• Deposit Payment Services Specialist I- Typically requires one (1) year of experience in a customer service role.
• Deposit Payment Services Specialist II- Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Payment Services Specialist I. May process more complex side jobs such as ATM Balancing and ACH and Wire processing.
• Deposit Payment Services Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Operations Clerk I and II. Regularly processes more complex side jobs such as processing Regulation E claims, and balancing ACH. Act as resource to Deposit Payment Specialist I and II. Provide initial training to Deposit Payment Services Specialist I. Handle first step escalated calls. Provide back-up for the Deposit Payment Services Supervisor.
• Strong organizational skills, problem solving skills, and attention to detail.
• Demonstrated effective interpersonal skills with a focus on the needs of internal and external customers.
• Ability to foster an environment of teamwork and cooperation in meeting customer needs and Association goals.
• Excellent written and verbal communication, organization skills and conflict resolution skills.
• Excellent time management skills, ability to multi-task, and consistently follow up in a timely and effective manner.
• Active learner with demonstrated ability to seek out resources and address own learning needs effectively.
• Ability to work independently in a fast-paced environment where deadlines must be met.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Range

• The pay range for this position is:
• • Level I: $18.00 - $30.60
  • Level II: $19.44 - $33.05
  • Level III: $21.00 - $35.69
• The typical hiring range for this position:
• • Level I: $18.00 - $20.66
  • Level II: $19.44 - $22.31
  • Level III: $21.00 - $24.09
• The incentive plan for this position is the Partnership Incentive plan. It is paid out quarterly with a 5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

First Fed invites all qualified interested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources via sierra.stack@ourfirstfed.com or call 360-417-3182. Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response.

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.