Job Description

Job Location: Bank First Ops Center - Manitowoc, WI 54220

Position Summary:   This position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.
Responsibilities:
- Process Non-Post and EIM items daily
- Lockbox payment processing
- Balance teller cash daily
- Review all new and closed deposit accounts
- Verify customer and account information maintenance
- Mange deposit scan folder (archive to Director)
- Complete account maintenance (product changes, E-statements vs paper, rate changes)
- Complete Customer maintenance (1099, verify address)
- Provide support to Tellers and Customer Services Representatives at all Bank First locations
- Be knowledgeable regarding end-of year tasks and forms; create corrected tax forms
- Balance general ledger accounts to core system applications; research out of balance items
- Manage Teslar exceptions new/approved/delete
- Follow procedures and share knowledge with others
- Look for efficiencies in all tasks completed
- Accept and provide assistance for special projects as needed
- Provide assistance to other Deposit Ops teams as needed
#INDBF

QualificationsCompetencies:
- Honesty, Integrity and Ethics – honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct.
- Accountability – the extent to which an individual is willing to accept responsibility.
- Adaptability – the extent to which an individual can fit into a changing working environment.
- Decision Making – the ability to select an effective course of action while controlling resources and expenditures.
- Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others.  The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust.
- Time Management – the ability to effectively utilize available time for the completion of necessary job tasks.
- Detail Oriented – the ability to pay meticulous attention to all aspects of a situation or task, regardless of how small or unimportant the detail may seem.
- Self Motivated – the ability to reach a goal or perform a task with little supervision or direction.
- Team Builder - at the ability to help ensure that team members are invested in team activities and decisions, and that the team works together to achieve a goal.
- Innovative- to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas
Skills/Knowledge/Abilities:
- Associates degree in business or accounting and banking experience preferred.
- A thorough knowledge of bank products and services
- Proficient use of computers, spreadsheets and various database systems.  Strong Word and Excel knowledge
- Knowledge or ability to learn applicable banking and/or regulatory policies and procedures
- Effective verbal and written communication skills
- Strong interpersonal skills
- Excellent organizational skills
- Proven analytical and customer service skills
- Effective problem solving and decision making skills
- Ability to handle self professionally
- Strong ethical focus
This job description does not constitute an exhaustive list of responsibilities and management may revise at any time.