Job Description

General Purpose

The Operations Specialist I performs a variety of deposit operations duties including monitoring, reconciliations, item processing and maintaining accounts and customer information files (CIFs).

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for being proficient at the following and performing these duties on a daily or periodic basis:

• Regular and Reliable on-site attendance is required as an essential function of this position.
• Monitors new account set ups and changes to ensure proper documents and Customer Identification Program (CIP) information are received and imaged.
• Oversees customer address changes and add or remove the bad address flag.
• Recognizes and logs errors and missing documentation in opening and maintaining accounts.
• Monitors W-8 statuses, requests updates when needed and update statuses in the system.
• Reviews and updates new account and new product documents for completeness and accuracy.
• Tracks exceptions to CIP requirements.
• Processes returned mail and updates system accordingly.
• Scans and indexes documentation for easy access.
• Performs daily activities related to deposit operations and support deposit operations staff with daily processing and related project assignments.
• Reconciles internal accounts and balances cash for locations.
• Performs clerical and administrative functions such as handling phone calls in a professional manner and processing incoming and outgoing mail.
• Processes incoming and outgoing transactions through item processing.
• Processes exception items including chargebacks, non-sufficient funds (NSFs) and returns.
• Monitors reports to ensure compliance with processes and procedures.
• Performs foreign item processing.
• Completes research requests and verifications of deposit (VODs).
• Processes requests to perform demand deposit account (DDA) and CIF maintenance.

Other Duties/Responsibilities:

• Completes internal teller training.
• Completes internal new accounts training.
• Completes Principles of Banking class.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to identify and resolve problems in a timely manner.
• Strong verbal and written communication skills and ability to respond promptly to customer needs.
• Familiarity with state and federal banking regulations and Alpine Banks policies and procedures.
• Strong analytical skills.
• Proficiency in basic computer applications such as Microsoft Word, Excel, and Adobe required.
• Strong detail orientation and multi-tasking skills.
• Evaluates and prioritizes workflow in a timely and efficient manner.
• Ability to be responsible for the consequences of one’s own actions and decisions.
• Communicates and collaborates with team members to ensure superior results and team success.
• Capability to maintain confidentiality.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to navigate the cold storage system.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalency.

Experience:

• One (1) year related experience in as an Operations Specialist or training in Alpine Bank or other banking environment.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $17.00 to $22.00 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close on September 1, 2026, or until filled.