Job Description

Job DetailsJob Location: Operations Center - Birmingham, AL 35242Position Type: Full TimeEducation Level: High School Diploma/GEDJob Shift: DayPosition Summary:
The Deposit Operations Specialist - Fraud is responsible for supporting the day-to-day operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, and regulatory compliance. This role ensures the accuracy, efficiency, and integrity of deposit-related activities and provides back-office support to branches, customer service teams, and other internal departments.
Essential Duties and Responsibilities:
Process and review deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
Maintain customer deposit accounts, including changes to ownership, account status, and account services.
Reconcile deposit account activity and research discrepancies or exceptions as needed.
Support branch staff and customer service teams with operational inquiries and troubleshooting.
Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
Review and process legal documents such as levies, garnishments, and subpoenas.
Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC).
Participate in the implementation and testing of deposit-related systems, software updates, and process improvements.
Maintain accurate records and documentation in accordance with audit and regulatory guidelines.
Assist with reporting, quality control, and audits related to deposit operations.
Fraud-Specific Responsibilities:
Responsible for processing incoming fraud cases.
Work closely with internal departments and fraud teams at other financial institutions.
Research and analyze potentially fraudulent activity related to customer accounts.
Contact account officers to assist with verification of suspicious or questionable items.
Respond to emails, phone calls, and voicemails from branches and account officers regarding fraud-related inquiries.
Perform other related duties as assigned.
QualificationsKnowledge/Skills/Abilities:
Strong understanding of deposit products and banking regulations, including Regulation E, CC, D, and DD.
Knowledge of back-office deposit operations, including ACH, wire processing, and item processing.
Proficiency in Microsoft Office applications, especially Excel and Outlook.
Experience with core banking systems (e.g., Jack Henry, Fiserv, FIS) is highly desirable.
Excellent attention to detail and accuracy.
Ability to prioritize tasks and work independently in a high-volume environment.
Commitment to maintaining confidentiality and adhering to compliance standards.
Exposure to or a basic understanding of fraud claims or banking loss prevention.
Previous experience conducting customer account analysis or fraud-related research and investigations.
Strong analytical skills with sound judgment in decision-making.
Strong verbal and written communication skills.
Education/Experience:
High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Accounting, or related field preferred.
3–5 years of experience in banking, with a strong preference for experience in deposit operations and fraud detection and prevention.
Familiarity with deposit account documentation, banking systems, and regulatory guidelines is essential.
Physical Requirements:
Ability to sit for extended periods while using a computer and other standard office equipment.
Manual dexterity to operate keyboard, mouse, phone, and other office tools.
Occasional lifting of files or boxes up to 20 pounds.
Must be able to communicate effectively in person, via phone, and through electronic correspondence.