Job Description

Job Location: Operations Center - Birmingham, AL 35242
Position Type: Full TimeEducation
Level: High School Diploma/GED
Job Shift: Day

Position Summary:
The Deposit Operations Specialist - Fraud is responsible for supporting the day-to-day operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, and regulatory compliance. This role ensures the accuracy, efficiency, and integrity of deposit-related activities and provides back-office support to branches, customer service teams, and other internal departments.

Essential Duties and Responsibilities:
- Process and review deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
- Maintain customer deposit accounts, including changes to ownership, account status, and account services.
- Reconcile deposit account activity and research discrepancies or exceptions as needed.
- Support branch staff and customer service teams with operational inquiries and troubleshooting.
- Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
- Review and process legal documents such as levies, garnishments, and subpoenas.
- Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC).
- Participate in the implementation and testing of deposit-related systems, software updates, and process improvements.
- Maintain accurate records and documentation in accordance with audit and regulatory guidelines.
- Assist with reporting, quality control, and audits related to deposit operations.
Fraud-Specific Responsibilities:
- Responsible for processing incoming fraud cases.
- Work closely with internal departments and fraud teams at other financial institutions.
- Research and analyze potentially fraudulent activity related to customer accounts.
- Contact account officers to assist with verification of suspicious or questionable items.
- Respond to emails, phone calls, and voicemails from branches and account officers regarding fraud-related inquiries.
- Perform other related duties as assigned.

QualificationsKnowledge/Skills/Abilities:
- Strong understanding of deposit products and banking regulations, including Regulation E, CC, D, and DD.
- Knowledge of back-office deposit operations, including ACH, wire processing, and item processing.
- Proficiency in Microsoft Office applications, especially Excel and Outlook.
- Experience with core banking systems (e.g., Jack Henry, Fiserv, FIS) is highly desirable.
- Excellent attention to detail and accuracy.
- Ability to prioritize tasks and work independently in a high-volume environment.
- Commitment to maintaining confidentiality and adhering to compliance standards.
- Exposure to or a basic understanding of fraud claims or banking loss prevention.
- Previous experience conducting customer account analysis or fraud-related research and investigations.
- Strong analytical skills with sound judgment in decision-making.
- Strong verbal and written communication skills.
Education/

Experience:
- High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Accounting, or related field preferred.
- 3–5 years of experience in banking, with a strong preference for experience in deposit operations and fraud detection and prevention.
- Familiarity with deposit account documentation, banking systems, and regulatory guidelines is essential.
Physical Requirements:
- Ability to sit for extended periods while using a computer and other standard office equipment.
- Manual dexterity to operate keyboard, mouse, phone, and other office tools.
- Occasional lifting of files or boxes up to 20 pounds.
- Must be able to communicate effectively in person, via phone, and through electronic correspondence.