Job Description

Deposit Operations Manager

Location: East Texas (On-site)

Overview

The Deposit Operations Manager is responsible for overseeing the day-to-day operations of centralized deposit functions, including the call center, deposit operations bookkeeping, and document imaging. This role leads a highly tenured team and focuses on operational excellence, process improvement, regulatory compliance, and service quality while maintaining a strong, people-first culture.

This position is a key leadership role within the organization and carries senior-level responsibility for optimizing workflows, improving efficiencies, and partnering with internal stakeholders to modernize back-office operations.

Key Responsibilities

Leadership & Operations

• Lead and oversee all centralized deposit operations, including:
• Call Center operations across two locations
• Deposit operations bookkeeping (ACH, wires, debit cards, returns, exception processing, non-post items, returned mail)
• Document imaging
• Manage and support department managers and supervisors, ensuring teams are properly staffed, trained, and supported.
• Foster a collaborative, stable, and respectful work environment for a highly tenured team.
• Ensure operational continuity while identifying opportunities for improvement and scalability.

Process Improvement & Technology

• Evaluate existing workflows to identify efficiencies and “low-hanging fruit” for improvement.
• Partner with internal automation and technology teams to identify processes suitable for robotic process automation (RPA/bots).
• Act as a business owner for departmental processes, helping define, test, and implement automation solutions.
• Maintain awareness of emerging operational technologies and recommend enhancements where appropriate.

Compliance & Risk Management

• Ensure compliance with all applicable regulations, including BSA, CIP, ACH rules, wire regulations, and other deposit-related requirements.
• Maintain current knowledge of regulatory changes and ensure timely implementation across applicable operational areas.
• Support internal and external audits and ensure adherence to audit and compliance standards.

Strategy & Financial Management

• Assist senior leadership in developing and implementing deposit operations policies, procedures, and objectives.
• Manage departmental budgets and ensure operations align with financial, strategic, and service goals.
• Participate in cross-functional committees and special projects as assigned.

Culture & Communication

• Serve as a culture carrier who balances innovation with respect for established teams and processes.
• Communicate effectively to gain buy-in for change initiatives without disrupting team morale.
• Promote continuous learning, professional development, and ethical standards across the department.

Ideal Candidate Profile

• Broad, hands-on knowledge of deposit operations (not siloed experience).
• Experience managing multi-function back-office teams.
• Strong eye for operational efficiency and process improvement.
• Exposure to or interest in automation/RPA and workflow optimization.
• Proven ability to lead experienced teams with empathy, stability, and credibility.
• Comfortable working on-site and engaging directly with staff daily.

Qualifications

• Bachelor’s degree from an accredited four-year college or university, or equivalent experience.
• 5–7+ years of progressive experience in deposit operations or bank back-office management.
• Prior leadership or management experience strongly preferred.

Compensation & Benefits (Summary)

• Competitive base salary.
• Annual performance-based incentive program.
• 401(k) with dollar-for-dollar match and profit-sharing (immediate vesting).
• Relocation assistance available for qualified candidates.
• Generous paid time off and standard bank holidays