Consumers Credit Union

Deposit Operations Leader

Consumers Credit Union  •  Kalamazoo, MI (Onsite)  •  1 month ago
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Job Description

Deposit Operations LeaderConsumers Credit Union is looking for a passionate Deposit Operations Leader to join our team. As a Deposit Operations Leader, you will manage a team to obtain the objectives related to processing, uptime, support and service within Operations. This position also maintains critical systems, manages vendors partnership, leads projects & implements new technologies. You will also ensure timely and accurate ACH processing, incoming and outgoing wires, mobile check deposits and manages fraud through these channels.  What you’ll be doing:
  • Manage call volume, Help Me ticket volume & team availability.
  • Manages team responsible for ACH processing, wire processing, remote deposit capture and various deposit account related.
  • Responsible for administration of core systems; including but not limited to Fedline, Alloya, SWIFT, Alloya & any other applicable payments rail.
  • Train, coach, and lead team to resolve system & member issues.
  • Innovate & encourage team innovation & empowerment.
  • Resolve escalated issues related to critical systems to credit union employees.
  • Knowledgeable of ACH and Reg E guidelines to ensure compliance and oversight.
  • Creates and administers new user accounts for employees and vendors. Provision passwords, privileges, and security rights as directed and assigned.  
  • Leads strategic direction of Deposit Operations and related projects. Collaborates with internal groups and vendors to ensure completion within the timelines associated to each item.   This includes new product implementation, software releases and other process improvements.
  • Provides empowered decision-making, self-direction, prioritization, and conscientiousness to address significant areas of the credit union.  
  • Provides risk guidance to manage fraud across all deposit operations products and services.
  • Maintain vendor relationship & communication as it applies to invoicing, software updates, contracts, new technology and service expectations.
  • Negotiates pricing, contracts, and approves vendor invoices.
  • Monitor trends and analyze data to make recommendations and decisions regarding products/services.
  • Be “on-call” as necessary and as assigned by your supervisor.
  • Provide in-depth reporting and updates to executive staff as it relates to profitability, performance & usage. 
  • Provided peer-to-peer coaching and leadership across the credit union.
What you’ll need:
  • AAP accredited required.
  • Must have the proven ability to lead and develop people.  
  • Lives the credit union’s culture and works to maintain the culture on a daily basis.  
  • Proven track record in coordinating projects and working with others to accomplish common goals and objectives
  • Solutions oriented, making decisions that are best for the credit union’s long term success.  
  • Strong planning and time management skills
  • Effective problem-solving skills
  • Flexibility to deal with situations where action is required outside of normal duties or hours
  • Knowledge and understanding of Compliance as related to Deposit Operations.
What you didn't know about the team: At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.Perks:Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts. We are committed to Equal Employment Opportunity.We are a proud Veteran & Military Friendly Employer.
Consumers Credit Union

About Consumers Credit Union

Headquartered in Kalamazoo, Michigan, Consumers Credit Union is a full-service financial institution and a leader in digital banking

technology, mortgages and business lending. Consumers has more than $2.2 billion in assets. Locally owned since 1951, Consumers

serves more than 134,000 individuals and businesses through 27 offices located in Kalamazoo, Battle Creek, Grand Rapids, Coldwater,

Lansing and up the Lakeshore, with member access to 30,000+ free CO-OP Network ATMs nationwide.

Federally insured NCUA. Equal housing lender. NMLS# 414712

***

Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA https://www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Consumers Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

Investment representatives at Consumers Credit Union are licensed to transact securities business in Michigan. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Kalamazoo, Michigan
Year Founded
1951
Website
consumerscu.org
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