Umba

Deposit Mobilization Relationship Officer

Umba  •  Nairobi, KE (Onsite)  •  4 months ago
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Job Description

About Umba

Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.


To mobilize deposits in line with the bank’s liabilities growth strategy by acquiring and maintaining customer relationships, targeting retail and institutional clients, and ensuring high levels of client satisfaction, loyalty, and retention.

Responsibilities
1. Deposit Mobilization
  • Proactively identify and acquire new deposit clients to achieve the monthly target in new deposits.
  • Promote long-term deposit products to ensure stability in the bank's funding base.
  • Cross-sell relevant bank products to existing and potential deposit clients.
     
2. Client Relationship Management
  • Build and manage a portfolio of deposit clients, ensuring regular engagement, satisfaction, and retention.
  • Monitor client accounts to ensure activity and escalate dormant or at-risk relationships.
  • Respond promptly to client inquiries and complaints, ensuring timely resolution and communication.
3. Portfolio Reporting and Performance Tracking
  • Maintain updated records of all leads, prospects, and clients using CRM tools or internal systems.
     
  • Provide timely and accurate reports to the Relationship Manager on pipeline performance, client feedback, and deposit trends.
  • Track achievement of personal and team targets and proactively initiate corrective actions where needed.
     
4. Market Intelligence
  • Gather and report feedback from clients and market trends affecting deposit mobilization.
  • Monitor competitor activities and provide insights for strategic response.
     
5. Compliance and Operational Excellence
  • Ensure adherence to all regulatory and internal compliance requirements, including KYC, AML, and documentation protocols.
  • Liaise with internal teams to ensure proper account setup and smooth onboarding

Qualifications & Experience
  • Bachelor’s degree in Business, Finance, Marketing, or a related field.
  • At least 2 years’ experience in sales, relationship management, or deposit mobilization in the banking or financial services sector.
  • Demonstrated success in meeting financial or sales targets.

Umba is an equal opportunity employer and encourage applications from all qualified individuals. Please submit your application by 30 January 2026 for consideration.

Umba

About Umba

Umba is an African digital bank, offering bank accounts and financial services to our customers.

We provide an ecosystem of connected financial services that allows the customer complete control of their finances all in one App.

At Umba, we believe in the power of financial inclusion to drive economic growth. As a leading digital bank, we are committed to providing innovative solutions that empower both employers and employees to achieve financial stability and reach their full potential.

Umba launched in Nigeria in January 2021, and in Kenya in April 2023, via the acquisition of an existing Microfinance bank.

Our digital platform offers seamless access to a wide range of banking services, including account management, payments, loans, savings, and more. We leverage technology and data-driven insights to streamline processes and make banking faster, smarter, and more convenient than ever before.

But we are not just a bank. We are a partner, a trusted advisor, and a catalyst for growth. Our team of talented professionals is passionate about our mission, and we work tirelessly to deliver personalized service and tailored solutions to our customers. With our extensive network and expertise, we are well-positioned to support our customers at every stage of their journey.

Join us at Umba, and be part of a dynamic team that is reshaping the future of banking. Together, we can unlock the potential of businesses, transform lives, and drive sustainable economic development. Connect with us on LinkedIn, Facebook, and Instagram to learn more about our innovative solutions and the exciting opportunities that await you at Umba.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2019
Website
umba.com
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