Job Description

Job Location: Operations Center - Lubbock, TX,

Position Type: Full Time,

First United Bank is seeking a Deposit Administration Specialist to join our Operations team. This position is responsible for supporting a variety of deposit related functions, including wire transfers, ACH returns, check returns, account maintenance, debit card administration, overdraft and charge-off administration, stop payments, dormant account management, and customer record updates. The ideal candidate will possess strong problem-solving skills, a commitment to accuracy, and the ability to manage multiple priorities in a fast-paced banking environment.

Essential Duties and Responsibilities

• Perform account maintenance, change of record requests, and customer information updates.
• Perform debit card maintenance, issue debit cards, and resolve debit card declines and issues.
• Process incoming and outgoing wire transfers.
• Research and process ACH and check return items, unauthorized transactions, stop payments, and exception items.
• Monitor and manage overdraft privilege, charge-offs, recoveries, and related reporting.
• Review and maintain dormant and escheat accounts.
• Assist with fraud detection, account monitoring, and risk mitigation efforts.
• Research customer issues and provide exceptional internal and external customer service.
• Maintain accurate records and documentation for audit and compliance purposes.
• Identifying customer needs and suggesting appropriate resolutions, products and services
• Collaborate with branch personnel and other departments to resolve issues efficiently.
• Participates in job specific training, various bank training programs, and complies with BSA, AML and all bank policies and procedures as required

Qualifications: Qualifications

• High school diploma or equivalent required.
• Two years of banking, deposit operations, customer service, or related financial institution experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail with exceptional organizational and time-management abilities.
• Demonstrated analytical thinking and problem-solving skills.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Computer proficiency and familiarity with Microsoft Office applications.
• Ability to handle confidential information with discretion and exercise sound judgment in decision-making.
• Strong interpersonal skills with the ability to work effectively both independently and as part of a team.

This position offers an opportunity to play a critical role in supporting the bank's deposit operations while delivering exceptional service to both customers and internal partners.

First United Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.