Job Description

Lead WMS Analyst (Deposco)

We're seeking an experienced WMS Analyst to take ownership of warehouse management system configuration, performance, and continuous improvement across a multi-location fulfillment operation. This is a lead-level opportunity for someone who understands warehouse operations, enjoys solving complex system challenges, and can translate business needs into effective technology solutions.

You'll serve as the primary WMS expert, partnering with operations, engineering, and external vendors to improve workflows, troubleshoot issues, and build scalable processes in a growing fulfillment environment.

What You'll Do

• Serve as the primary subject matter expert and system owner for Deposco WMS, overseeing configuration, workflow rules, system documentation, and overall performance.
• Design, test, and implement WMS configuration changes and workflows involving order processing, warehouse assignments, carrier selection, and packaging logic.
• Develop and maintain reporting on key warehouse management and fulfillment metrics.
• Investigate order discrepancies, inventory changes, shipping issues, and system exceptions using audit trails and system data.
• Identify root causes of recurring issues and recommend improvements to reduce manual processes and errors.
• Act as the primary contact for WMS vendor support, managing support tickets, escalations, software releases, and new functionality.
• Coordinate the rollout of new processes and system changes, including end-user training and documentation.
• Partner with engineering, operations, and technical support teams to define requirements and prioritize system enhancements.
• Translate warehouse operational needs into clear system configurations, workflow improvements, and technical requirements.
• Establish consistent, user-friendly processes and improve system reliability across multiple fulfillment locations.

What We're Looking For

• 5+ years of experience in WMS administration, configuration, or analysis within cold/frozen shipping, third-party logistics (3PL), or fulfillment environments.
• Hands-on experience configuring and managing a warehouse management system.
• Deposco experience strongly preferred; experience with comparable WMS platforms will also be considered.
• Strong understanding of warehouse operations, including receiving, inventory management, order allocation, picking, packing, and shipping.
• Experience managing client relationships and collaborating with technical and engineering teams.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong analytical, problem-solving, and written communication skills, including the ability to develop technical requirements and documentation.
• Ability to implement change and work effectively with diverse operational stakeholders.
• Comfortable working independently, navigating ambiguity, and building structure in evolving environments.
• Ability to manage deadlines and priorities in a remote work environment.

Nice to Have

• Experience with order management systems (OMS) or proprietary fulfillment platforms.
• Bachelor's degree.
• Spanish/English bilingual communication skills.

Additional Details

• Work Arrangement: Fully remote.
• Time Zones: Supports operations across Eastern and Pacific time zones.
• Travel: Quarterly travel to warehouse locations, with potential for additional travel as business needs evolve.
• Reporting To: Vice President of Operations Strategy.
• Work Environment: Dynamic, evolving role requiring initiative, adaptability, and the ability to meet firm deadlines.