About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.
We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.
We are seeking a customer-focused and energetic Deployment Trainer to support the successful onboarding and adoption of EPOS solutions. In this field-based role, you will travel daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities.
You will be the face of EPOS during the onboarding journey, ensuring merchants are equipped with the knowledge and confidence to effectively utilize our POS, payment, and business management solutions. The ideal candidate enjoys interacting with customers, has strong communication skills, and is comfortable working on-site in a fast-paced environment.
Responsibilities
- Conduct on-site deployment and setup of EPOS products and solutions at merchant locations.
- Travel daily to merchant sites across Singapore to provide product training and onboarding support.
- Train merchants and their staff on system functionalities, operational workflows, and best practices.
- Guide merchants through system configuration, account setup, and operational readiness checks.
- Provide hands-on demonstrations and answer product-related questions during deployment sessions.
- Ensure merchants successfully adopt and utilize EPOS solutions following implementation.
- Troubleshoot basic product or operational issues during deployment and escalate complex cases when necessary.
- Work closely with Sales, Customer Success, and Technical Support teams to ensure a seamless onboarding experience.
- Maintain accurate deployment records, training completion reports, and customer feedback documentation.
- Gather merchant feedback and communicate enhancement opportunities to internal stakeholders.
- Support product updates, feature rollouts, and refresher training sessions when required.
- Ensure all deployments are completed in accordance with company standards and service level expectations.
Requirements
* Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or a related field.
* Experience in customer training, onboarding, deployment, implementation, customer service, or hospitality operations is preferred.
* Fresh graduates with strong communication and presentation skills are welcome to apply.
* Comfortable with daily travel to merchant locations and field-based work.
* Excellent communication, interpersonal, and customer engagement skills.
* Strong problem-solving abilities and attention to detail.
* Patient and confident in conducting face-to-face training sessions with users of varying technical backgrounds.
* Ability to work independently while managing multiple deployment schedules.
* Proficiency in English; additional languages are advantageous.
* Experience with POS systems, payment solutions, retail operations, or F&B operations will be an added advantage.
Benefits
What We Offer
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
