Mplus

Deployment Specialist

Mplus  •  Belgrade, RS (Remote)  •  20 hours ago
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Job Description

We are looking for a Deployment Specialist to join our team and support customer deployment projects from initiation through completion.

This is a great opportunity for someone with 1–2 years of experience in project coordination, installations, inventory control, deployment processes, or similar operational activities, who is looking to further develop their skills in deployment and project coordination.

In this role, you will work closely with customers, internal teams, and field operations, coordinating deployment activities and ensuring that projects are delivered according to agreed requirements, timelines, and procedures.

You will have the opportunity to work across different types of deployment activities, develop your project coordination skills, and gain experience working with both internal and external stakeholders.

Key Responsibilities

Project Leadership & Coordination

  • Manage deployment projects from initiation through closure
  • Lead meetings and conduct information-gathering sessions with clients and internal resources
  • Define and document the scope of work, aligning tasks and responsibilities with project stakeholders
  • Coordinate installations, de-installations, branding, and other deployment activities

Stakeholder Management

  • Act as a Single Point of Contact (SPOC) for assigned projects
  • Provide timely project updates, escalate risks, and recommend mitigation strategies
  • Build effective communication channels with customers, field operations, and internal teams

Operational Execution

  • Oversee scheduling, task assignment, and EPM (or similar) system requirements
  • Ensure all deployment activities meet quality, accuracy, and timeline expectations
  • Support high-profile or large-scale rollout operations

Process & Continuous Improvement

  • Identify opportunities for process enhancements and recommend improvements
  • Ensure compliance with deployment procedures, timelines, and SOW requirements
  • Perform other corresponding duties and tasks in accordance with your qualifications, as directed by the Employer

Qualifications

  • University degree, college diploma, or relevant industry experience
  • 1–2 years of experience coordinating installations, inventory control, or deployment processes on low-impact projects

Core Skills

  • Strong problem-solving, analytical, organizational, and time-management skills
  • Strong written and verbal communication skills
  • Solid understanding of SOWs and contracts
  • Strong attention to detail
  • Ability to focus on required tasks and meet deadlines
  • Ability to work effectively both independently and as part of a team
  • Ability to communicate and collaborate with internal and external partners at different levels
  • Ability to support team members and contribute to a collaborative working environment
  • Proficient in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint
  • Solid understanding of SOWs and contracts

What We Offer

  • Fully remote position – work from anywhere in Serbia
  • International work environment and collaboration with a US-based client
  • English-speaking environment with daily communication in English
  • Opportunity to gain experience in deployment and project coordination within an international organization
  • Shift-based schedule, with shifts falling between 2:00 PM and 2:00 AM CET

Note: This is a one-year contract position.


Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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