Job Description

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.

We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position:

The core responsibilities of a Deployment Engineer are to ensure that our partners' new devices are provided with the configuration, software, access, licenses, data, and similar resources requested. The Deployment Engineer works with end users and Points of Contact to complete new hardware setups and with Account Managers and Points of Contact to ensure the necessary documentation and processes exist for GadellNet to meet the client’s expectations when setting up new hardware. The Deployment Engineer is also a backup to the Branch Engineers in their region. Work in the office, travel to client sites and remote support are all required.

Responsibilities

• Deployments
• Install and configure operating systems and applications to meet client requirements, utilizing modern deployment techniques (Provisioning packages, Windows Intune/Autopilot, Scripting and Automation tasks)
• Set up hardware at client sites, or remotely and connect to required resources.
• Configure user profiles and migrate existing user data.
• Onboardings:
• Create user accounts: AD, M365, Gmail, LOB apps, systems access, etc.
• Create user profiles on client devices, install/configure OS and apps as needed.
• Branch:
• Assist with onsite troubleshooting of client issues, ranging from printers, networks, firewalls, VPNs, etc.
• Help with warranty claims of devices.
• Help GadellNet employees while in the office.
• Documentation and Processes:
• Work with AMs, POCs, Client Integration and others to create and update documentation and processes.
• Develop scripts and other tools to improve accuracy and efficiency.
• Admin:
• Attend meetings and complete regular performance measurements (15Five)
• Training:
• Complete assigned training.
• Pursue and complete other training to support core job functions.
• Provide training and related resources to internal staff.
• Other duties as assigned.

Requirements

• 2+ years working in an IT support setting with experience:
• Installing and configuring Windows 10/11 and macOS
• Supporting PCs, Macs, and peripheral devices
• Performing basic network setup and troubleshooting: VPN, Wi-Fi, LAN
• Printer/scanner troubleshooting
• Creating and configuring user accounts and access
• Familiarity with On-Premises Active Directory and Microsoft Entra ID
• Familiarity with Remote Access applications (RDP, Screen Connect, Take Control)
• 2+ years ConnectWise or other PSA Experience.
• Strong documentation skills.
• Exceptional attention to detail and follow-through.
• Ability to multitask and collaborate in a fast-paced team environment.
• Knowledge of diagnostic utilities, and ability to research a wide range of issues.
• Excellent communication skills, both written and verbal. This includes strong interpersonal skills, with a focus on rapport building, listening, and questioning skills.

Preferred:

• Microsoft certifications (e.g., Microsoft 365 and Azure Fundamentals)

Values:

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

• Make an Impact
• 100% Responsibility 0% Excuses
• Grow or Die

Benefits

GadellNet also offers the following benefits:

• Health, vision, and dental insurance.
• Paid time off, including parental leave and volunteer time.
• Flexible work environment.
• Access to mental health services.
• Employee matching donation program.
• 401k and employer matching.

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