Job Description

Your NEXT Opportunity

This is an exciting opportunity if you are customer service oriented and seeking a career in Project Coordination. You will be joining a supportive and innovative team based in our Cheltenham office. We are looking for a reliable and motivated individual who is able to work well both within a team environment and autonomously with strong communication and organisational skills and a willingness to learn.

The Role

The Deployment Coordinator is responsible for arranging and coordinating installations of Next Payments’ devices, providing high quality service for Next Payments customers.

Reporting directly to the Deployments Team Leader you will be working alongside the rest of our operational team in our facilities in Cheltenham, Victoria.

You will apply your previous experience to perform the following principal duties:

• Arranging the Installation/Removal/Relocation of devices.
• Actively attend to all Deployment requests in Salesforce.
• Liaising and coordinating with internal/external third-party to manage deployment requests in timely manner.
• Obtain quotes for hardware delivery & installation.
• Manage stakeholder expectations as per the defined process.
• Perform deployment tasks promptly and according to procedure.
• Progress active requests ensuring service delivery within agreed timeframe, updating requests with relevant information.
• Update case comments with the current status and next action.
• Monitor shared mailbox and update accordingly.
• Suggest process improvements in a consultation fashion.
• Provide consistent and accurate information when responding to internal/external queries.
• Maintain up to date knowledge of relevant procedures.
• Provide proactive and efficient service to all customers, accommodating customer’s requirements.
• Develop good relations with the customer & the sales team to instill confidence.
• Self - sufficient, manage own tasks and work priorities.
• Participate as a constructive team member, through knowledge sharing and team discussions.
• Share own ideas and encourage other team members to do so.

About You

• Previous office/administration/customer service experience would be an advantage.
• Able to work well both within a team environment and autonomously.
• Strong communication skills (both written and verbal), negotiation and interpersonal skills.
• Strong task management and multi-tasking skills.
• High level of organisational, coordination and prioritisation skills.
• Strong ability to transfer information, skills, and knowledge to other staff members.
• Committed towards undertaking duties efficiently, using initiative and a strong attention to detail.
• Ability to be proactive and use initiative.
• Ability to deliver quality service to our clients.
• Comprehension of written processes and procedures and ability to develop processes and procedures.
• Ability to self-manage successfully.