Job Description

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!

In order to support this plan, we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us on a mission to redefine excellence in EMEA - Northern Europe.

Main activities

Project Delivery:

• Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams,
• Manage project deployment schedules, optimizing efficiency,
• Identify project risks and develop comprehensive mitigation plans,
• Foster and maintain strong relationships with customers,
• Regularly report project progress to management, proactively identify and address issues that could impact project success.

Customer Support:

• Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers,
• Manage incidents from submission to resolution, ensuring timely and effective solutions,
• Conduct in-depth analysis of technical issues reported by customers,
• Elaborate and replicate issues in test platforms to facilitate efficient problem resolution,
• Manage CRM (Jira) database: incident tracking and management,
• Validate new features, patches and hot fixes with customers,
• Contribute to the continuous improvement of the support process.

Project Deployment:

• Perform the Factory Acceptance Test,
• Verify interoperability between Ateme solutions and customer ecosystems,
• Deploy platforms in customer infrastructures,
• Generate comprehensive project and maintenance documentation,
• Prepare and deliver technical training sessions to key customers,
• Manage Site Acceptance Tests,
• Create and maintain technical notes for our product knowledge base,
• Contribute to the improvement of project deployment processes,
• Provide internal support to other teams, particularly in pre-sales activities.

Experience Required

• Engineering diploma in computer science or related technical fields,
• C2 level (native/bilingual) French and fluent English are required; any other languages are a plus,
• Mid to senior technical experience in customer support and deployment and/or R&D,
• Strong skills in Linux Administration,
• Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark),
• Good technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions,
• Cultural Knowledge on video streaming protocols and digital video,
• Strong verbal and written communications skills with an ability to navigate and communicate at all levels,
• Good problem investigation and solving skills,
• Ability to work within a multi-cultural team and travel in different EMEA countries.

Location:

Rennes or Paris (Velizy-Villacoublay), France

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.