Posting number: 2301-26-QCX001
Department: Department of State
Job classification: Departmental Specialist 13
Posting type: Open
Categories: Professional
POSITION DUTIES - This position serves as the Quality and Customer Experience Specialist supporting the Bureau of Quality and Customer Experience (BQCX) providing accountability and project management functions for bureau wide projects, special initiatives, reporting and customer experience analysis. Incumbent will lead documentation, planning, development, and implementation of projects impacting BQCX. Incumbent tracks, monitors and analyzes customer interactions with public facing teams to develop process improvements and recommendations to improve the experience. Incumbent will also support initiatives to develop and maintain the MDOS Forms repository.
APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.
Education
Possession of a bachelor's degree in any major.
ALTERNATIVE EXPERIENCE QUALIFICATIONS
2 years of Dept of State Branch Supervisor 11 level or above experience with a bachelor's degree
OR
2 years of Departmental Supervisor 11 level experience with a bachelor's degree
OR
1 year of Departmental Supervisor 12 level or above experience with a bachelor's degree
OR
4 years of Dept of State Branch Supervisor 11 level or above experience with a high school diploma or equivalent
OR
4 years of Departmental Supervisor 11 level experience with a high school diploma or equivalent
OR
3 years of Departmental Supervisor 12 level or above experience with a high school diploma or equivalent
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.
You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
As outlined by Civil Service, an official transcript must bear the applicant’s name, college, or university certification (e.g., seal, logo, watermark, or letterhead), date and name of the conferred degree and registrar’s signature. Transcripts that do not meet these requirements are considered unofficial. For more information regarding official transcripts, click here(Download PDF reader)
Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal and driving records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.
View the entire job specification at:
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