Posting number: MVAA-26-107
Department: Military and Veterans Affairs
Job classification: Departmental Specialist 13
Posting type: Open
Categories: Veteran Services
The position serves as the statewide specialist responsible for the development, administration, evaluation, and continuous improvement of the Michigan Veterans Affairs Agency (MVAA) Veteran Service Officer (VSO) quality assurance and claims performance oversight program. The position establishes statewide quality standards, audit methodologies, review protocols, performance measures, compliance criteria, and corrective action processes for VSO claims activity conducted under MVAA's power of attorney.
The position serves as the agency's subject matter expert for VSO claims quality assurance, claims processing standards, accreditation compliance, and program oversight. The position independently analyzes complex claims activity, performance data, quality findings, compliance risks, and operational trends to evaluate program effectiveness and identify systemic issues and opportunities for improvement.
The position interprets and applies complex federal and state laws, regulations, policies, and procedures and develops recommendations for program policies, procedures, standards, and improvement strategies. The position provides expert consultation to agency leadership, Veteran Service Officers, accredited veteran service organizations, governmental agencies, and other stakeholders.
The position exercises independent professional judgment within the assigned specialty area, coordinates statewide initiatives, evaluates corrective actions and improvement strategies, prepares high-level reports and recommendations, and represents MVAA in meetings and initiatives involving VSO claims quality, accreditation, compliance, and program performance.
To view the full position description, please click here.
A resume and cover letter is required as part of the application for this position. Applications submitted without a resume and cover letter may be screened out of the hiring process.
Possession of a bachelor's degree in any major.
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Equivalent combinations of nonprofessional experience, identified by the appointing authority and approved by Civil Service that are represented by subclass codes, will be accepted for classified, professional experience equivalent to the P11-level and above. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities.
Certain positions may be assigned subclass codes and individuals appointed must possess the required specialized experience.
View the entire job specification at:
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalSpecialist.pdf
Every day the contributions and achievements of State of Michigan employees have a direct impact on over 10 million Michiganders across the state. If you're looking for a fulfilling career in state government that can make a real difference in the lives of others, you can find your place working with us. We have opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more.
Join our team for an:
- Opportunity to make a difference
- Challenging and rewarding work
- Competitive salaries
- Fun working environment
- Great benefits (community service, vacation and sick leave, paid holidays, paid parental leave, longevity bonuses)
- Job stability and career advancement
- Flexible alternative and remote work schedules
- Tuition discounts and student loan forgiveness
- Professional development/training
- Employee discount plan
With positions in over 18 state departments, your perfect career fit is waiting for you at the State of Michigan.
From urban centers to beach towns to the great outdoors, the opportunities are endless in Pure Michigan. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.
Ready to join our team? Visit www.Michigan.gov/Employment to search hundreds of state job openings by key word, job type, location, department, job category, salary and more.
The State of Michigan is an Equal Opportunity Employer. We aim to recruit, hire, develop, and retain a diverse and high performing workforce. Our diversity helps drive our creative and effective problem solving, mutual respect, teamwork, and effective communication with the people we serve.
Follow us on social media at www.Michigan.gov/SocialMedia and search hashtag #MiGovJobs for updates from state agencies.
