Job Description

Posting number: 26-00095

Department: Department of Health and Human Services

Division: 516 - DHHS-Administration

Job classification: Departmental Information Systems Technician

Posting type: Open

Categories: IT and Computers

Summary

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Departmental Information Systems Technician - Administration

Department of Health and Human Services

Job Highlights:

• Answering the phone and providing technical support to all types of computer users
• Travel to users' desktops in some cases
• Deployment of new equipment
• Processing of surplus equipment
• Move support as related to computer equipment

Work Location:

507 F Street

Eureka, CA 95501

Work Hours:

Mon - Fri, 8 am - 5 pm, 5 days a week, on call

DEFINITION

Under general supervision performs a variety of specialized duties in support of a departmental computer system using a variety of software and specialized department specific systems including operating systems provided by the state and other agencies; performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This journey level technical class is fully competent to perform a wide range of training and support activities for users of computer systems within a specific County department. This class differs from the Departmental Information Systems Analyst in that the latter is responsible for the overall operation of a departmental computer system.

Examples of duties

• Sets up computer hardware and installs software including state or federal provided operating systems, word processing, database, spreadsheets and other software.
• Trains department users on hardware and software usage; explains operating systems and provides on-going support for department staff.
• Troubleshoots operating systems with personal computers, software, printers, and other peripheral equipment.
• May develop training protocols, training materials and instructional materials.
• Maintains training, inventory and other records and prepares a variety of periodic reports.
• May oversee the purchasing of supplies and monitor the inventory of fixed assets.
• Creates simple database systems; provides training materials and instruction to department users.
• Participates in feasibility studies regarding new or existing applications.
• Instructs department users in local area network administration and security; maintains records for network users.

Qualifications

Knowledge of:

• Knowledge of computer and informational systems technical practices and procedures. Operating principles and characteristics of personal computer hardware and software systems.
• Principles and practices of maintaining local area network systems.
• Standard personal computer operating system software.
• Standard office administrative practices and procedures, including recordkeeping and the operation of standard office equipment.
• Principles and practices of instruction particularly in computer systems.

Skill in:

• Applying computer and informational systems technical practices to an office environment.
• Installing, maintaining, operating and troubleshooting personal computer hardware and software.
• Analyzing user problems, evaluating alternatives and reaching sound conclusions. Preparing instructional materials, providing training and instruction and evaluating effectiveness.
• Principles and practices of recordkeeping, report writing and documentation.
• Exercising sound independent judgment within established guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills outlined above is: Some college level coursework in computer science or computer technology and three years experience operating and installing personal computers including one year providing training on personal computer systems to users.

Supplemental information

ADDITIONAL INFORMATION

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applicants must apply online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca.

Applications must be submitted no later than the final filing date and time listed on the job flyer.

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

• You should allow 30 – 45 minutes to fill out your application.

Can I change my application after submitting it?

• No. Once an application has been submitted, it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.

How long until I hear back from you and how can I check for updates on my application?

• You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your governmentjobs.com account at the time of notification. To ensure you don't miss any critical information, we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your governmentjobs.com account at any time to check your application status. If you have any questions about your application's progress, please contact the County of Humboldt Human Resources Personnel Division at 707-476-2349 or personnel@co.humboldt.ca.us.

Will I be informed if I am not selected for an interview / Oral Exam?

• Yes, you will be informed via email if you are not selected for an interview / Oral Exam.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at (707) 476-2349 so arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.