Job Description

Posting number: 26-00094

Department: Department of Health and Human Services

Division: 516 - DHHS-Administration

Job classification: Departmental Information Systems Supervisor (M/C)

Posting type: Open

Categories: IT and Computers, Professional

Summary

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Departmental Information Systems Supervisor (M/C) - Administration

Department of Health and Human Services

NOTE: This position will have cyclical on-call time to support network interruptions.

Job Highlights:

• Supervise and manage the Customer Service team staff
• Guide in prioritization of support responses
• Develop unit standardization, practice models, and support documentation
• Actively work higher-level tickets as support is needed
• Support network interruption, after hours of calling monthly.

Work Location:

507 F Street

Eureka, CA 95501

Work Hours:

8 am - 5 pm, 5 days a week with required on-call every other month

DEFINITION

Under general supervision, plans, organizes, directs and administers the operations of an information systems unit within a County department; performs other related work as required.

DISTINGUISHING CHARACTERISTICS

This is a working supervisory professional class responsible for providing direction and coordination for the operational activities of an information systems unit functionally designated for providing various help desk and technical support services, applications development, and/or network and communications support. The incumbent serves as a project supervisor and provides unit staff with technical and professional guidance and ensures the overall performance of the unit.

Examples of duties

• Assigns, directs and supervises the work of technical staff engaged in performing various help desk and technical service activities, applications programming, systems design and analysis, and/or networking and communications activities.
• Participates in the hiring of assigned staff, recommends selection for management approval and provides for their training and professional and occupational development.
• Consults with technical personnel, management and other staff and participates in the development of goals and objectives and the implementation of policies, procedures and work standards for selected departmental information services.
• Monitors systems, procedures, software and equipment, confers with users and gathers and analyzes information, and makes recommendations concerning software and equipment needs and the design and operation of information systems and services; conducts complex analytical studies and prepares written and oral reports.
• Confers with and serves as liaison with other County departments, Federal, State and local agencies and organizations; serves on committees and attends local and out-of-area meetings and conferences.
• Researches and evaluates impact of current or pending Federal, State and local legislation on existing or planned use of equipment, software, systems and/or procedures.
• Completes employee performance evaluations; counsels staff and initiates disciplinary or corrective action as necessary.
• Confers with departmental users, identifies training needs and oversees the development and implementation of staff training.
• Monitors industry trends and developments and investigates means for improving system and staff efficiency and effectiveness; confers with technical resources, manufacturers and vendors.
• Assists with the development of the department's budget related to information services; monitors expenditures.
• Performs other related duties as required.

Qualifications

Knowledge of:

• Principles, practices and techniques of information and telecommunications systems management, including application design, networking, system analysis and evaluation.
• Administrative principles and methods, including goal setting, program development and implementation and employee supervision, team building practices and conflict resolution techniques.
• Computer hardware and applications software related to departmental operations and specialized report production.
• Principles of budgetary administration and control.
• Applicable laws and regulations.

Skill in:

• Planning, organizing, administering, reviewing and evaluating systems development, programming and computer operations staff and activities.
• Selecting and training assigned staff.
• Developing, implementing and interpreting goals, objectives, policies, procedures, work standards and internal controls.
• Analyzing complex problems, evaluating alternatives and making sound recommendations.
• Interpreting and applying laws, regulations, policies and procedures.
• Exercising sound independent judgment within general policy guidelines.
• Representing the department effectively in meetings with others.
• Preparing clear, concise and complete reports, correspondence and other written materials.
• Establishing and maintaining effective working relationships with those contacted in the course of work.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills above is: Equivalent to graduation from a four-year college or university with major coursework in computer science, business or public administration or a closely related field, and two years of lead or supervisory experience in a mid-size organization, either administering a departmental information system, or programming applications for a centralized operating environment or personal computers.

Supplemental information

ADDITIONAL INFORMATION

HOW TO APPLY

A complete, original application must be filed for each position you are interested in applying for. Applicants must apply online through the County’s automated application system at https://www.governmentjobs.com/careers/humboldtcountyca.

Applications must be submitted no later than the final filing date and time listed on the job flyer.

It is important that your application shows all the relevant education and experience you possess. Human Resources staff does not consider or review resumes or attachments. Incomplete applications will be rejected.

Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process.

Your performance in any employment examinations will be compared with the performance of others who take the tests. The examination results will be emailed to you as quickly as possible.

SELECTION PROCEDURE

The County utilizes a set of rules to ensure that our hiring processes are fair and equitable. Applications will be screened and those considered qualified will be invited to appear for an oral and/or written examination. Meeting the requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

FREQUENTLY ASKED QUESTIONS

How long does it take to fill out the application?

• You should allow 30 – 45 minutes to fill out your application.

Can I change my application after submitting it?

• No. Once an application has been submitted, it is final. Applicants may submit a new application with updated information during the filing period if they wish. Only the most recent application submitted will be considered. All other applications will not be considered.

How long until I hear back from you and how can I check for updates on my application?

• You may receive communications regarding your application at different stages of the selection process. Important updates will be sent to the email address listed in your governmentjobs.com account at the time of notification. To ensure you don't miss any critical information, we recommend keeping your email address current and regularly checking both your inbox and junk mail folders throughout the process. You can also log into your governmentjobs.com account at any time to check your application status. If you have any questions about your application's progress, please contact the County of Humboldt Human Resources Personnel Division at 707-476-2349 or personnel@co.humboldt.ca.us.

Will I be informed if I am not selected for an interview / Oral Exam?

• Yes, you will be informed via email if you are not selected for an interview / Oral Exam.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Research indicates that individuals in protected classes can be less likely to submit a job application. The County of Humboldt is dedicated to building a diverse, inclusive, and authentic workplace where our employees are free to bring their full selves to work each day in an environment that allows them to reach their full potential. The County Board of Supervisors has made organizational commitments to Diversity, Equity, and Inclusion (DEI) and the County is working to ensure that these commitments are reflected in all we do. The County recognizes that certain populations (BIPOC, Disabled Persons, Veterans, LGBTQIA+ community members, etc.) face systemic and structural challenges which may inhibit their ability to satisfy every requirement of the position. In recognition of these structural and systemic factors, the Human Resources Department understands that experience can be gained in many ways – oftentimes, outside of formal institutions – and strives to take a holistic approach in assessing an applicant’s qualifications for a position.

If you’re excited about this role but your past work experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply.

REASONABLE ACCOMMODATIONS

The County of Humboldt is committed to providing equal access and opportunities in its programs, activities, and employment, and does not discriminate on the basis of mental or physical disabilities. The Human Resources Department is located in the Humboldt County Courthouse, which has an accessible entrance on 4th Street. Accessible parking is available adjacent to the 4th Street entrance and on the 4th Street side of the K Street lot. Special testing arrangements may be made to accommodate disabilities or religious convictions. If invited to an examination and you are in need of a reasonable accommodation, please contact Human Resources immediately at (707) 476-2349 so arrangements can be made.

EQUAL OPPORTUNITY EMPLOYER

The county is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances.

MEDICAL EXAMINATION

A pre-employment medical examination provided by the County may be required upon offer of employment.

OTHER EXAMINATIONS

Some positions also require psychological evaluation and/or extensive background investigation.

LICENSES

Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver’s license.

PROBATIONARY PERIOD

Persons appointed to regular County positions serve a probationary period. This is normally six (6) months but could be up to one (1) year. All designated safety employees serve a one-year probationary period.

EMPLOYMENT ELIGIBILITY

It is the County’s intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment, you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.

DISASTER SERVICE WORKERS

All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.