Job Description

Effectively communicates and exhibits positive interpersonal skills with a variety of people of different skill sets not limited to current department, and including physicians, team members, and patients.

Capable of performing all duties expected of the Medical Office Assistant.

Performs the necessary duties of Revenue Cycle to ensure billing is sent timely, including verification of charges and coding working with the Business Office as needed.

Monitors Time and Attendance, approves planned time off, and manages unscheduled leaves including arranging coverage.

Handles customer service opportunities including patient complaints/concerns and service recovery.

Demonstrates leadership skills to provide direct supervision to the team members in the practice. Assigns tasks appropriately. Communicates information to team members including conducting regularly scheduled department meetings.

Is responsible for detecting, observing and reporting compliance variances to Manager, Physician Practices or upward through the chain of command, the Compliance Office, or Hospital Hotline.

Work in conjunction with the Manager, Physician Practices to complete annual performance evaluations including review with team member.

Has a good knowledge of office processes and Health System policies and be able to constructively coach staff and address performance issues when needed.

Ensures changes (insurances, processes, policies, etc.) are communicated timely and accurately to staff and aids in ensuring optimal efficiency is maintained throughout the practice, alerting Manager of concerns.

Follows established procedures to maintain confidentiality of all patient and practice related information.

Collaborates with other Health System departments when necessary (e.g. Information Systems, Facilities, Safety and Security, Medical Records.) and other SGPA locations, assisting in requests when needed.

Promotes an environment of team work.