Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
40 hour day - 8am- 4:30pm. M-F.
Principle Duties:
• Follows established hospital and departmental precautions and procedures in performing all job duties to ensure a safe work environment for patients.
• Interacts with others within and outside the hospital to explain department services, policies, and procedures.
• Coordinates scheduling and special arrangements and resolves matters within the scope of own authority or as directed by supervisor.
• Performs assigned administrative duties to ensure efficient operation of the Preoperative Holding and other perioperative departments as needed.
• Triages phone calls pleasantly and courteously, collaborating with professional personnel when appropriate, and accurately relaying messages to the appropriate personnel promptly.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Assists in facilitating patient flow by appropriately notifying RN staff of patient arrivals, cancellations, etc.
• Participates in distributing patient teaching materials, giving instructions to patients as appropriate, and reinforcing information for readiness for surgery.
• Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances. Prepares and follows up on purchase orders and requests for checks.
• Provides secretarial support to ensure an efficient and confidential flow of information for patient's medical records in a flexible and timely manner.
• Requests medical records in advance as per protocol, updates medical record requests when add-ons occur on the schedule and notifies Medical Records Dept. of missing charts and chart contents.
• Demonstrates ability to efficiently use electronic health records to schedule appointments, communicate results and patient questions to other members of the care team, and perform all appropriate functions as needed.
• Accurately enters statistical data to support quality initiatives in the department.
• May fill in comparable roles and provide support in other Perioperative Departments.
Grade: 140
Qualifications
• High School Diploma required, associate degree preferred
• Previous clerical experience preferred
• Exemplifies CARE standards.
• Demonstrated a history of excellent customer service skills.
• Demonstrated a history of excellent teamwork and proactive work.
• Epic/Procedure Pass/InBasket experience preferred
• Ability to speak, read, and write English
• Excellent communication skills
• Computer proficiency
Additional Job Details (if applicable)
About Brigham and Women's Faulkner Hospital
Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.
At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.30 - $28.68/Hourly
Grade
SF1140At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
