Job Description

Work Shift

Day

Scheduled Weekly Hours

20This position supports Mercy's philosophy of patient centered care by supporting the department with general clerical office duties, typing, filing, preparing materials, etc. requiring good knowledge of hospital programs, policies and procedures.

Job Duties

• Performs secretarial duties for the department.

• Greets and directs customers, patients, physicians, community leaders, trustees, general public, staff and visitors.

• Schedules meetings and appointments.

• Answers phones and directs calls to the appropriate area/ individual.

• Types reports, minutes, various documents from copy or rough draft.

• Files and orders supplies.

• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Women's Center

• Prints daily schedules and checks for accuracy of accompanying orders.
• Completes diagnostic workup ensuring accuracy of appointment and orders.
• Transcribes orders from right fax and fax machine.
• Calls “no show” patients and reschedules their appointments.
• Accepts and processes payments for some appointments.
• Calls end of day appointments.
• Responsible for daily outgoing letters and mail.
• May work occasional Saturday mornings.

Knowledge, Skills & Abilities

• Proficient in Microsoft Office products.

• Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.

• Excellent interpersonal skills.

• Excellent written and verbal communication skills.

• Excellent public relations and human relations - exemplifies The Mercy Touch.

• Excellent organizational and time management skills.

• Critical thinking and attention to detail. Exhibits good judgement.

• Handles confidential information with discretion and diplomacy.

• Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.

• Flexibility and dependability, works well with a wide variety of individuals and leadership styles.

Professional Experience

• 1+ years of secretarial experience reporting to a management level person required.

Education

• High school diploma or equivalent preferred.

• Post-high school secretarial training preferred.

Physical Requirements

Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.