Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Default Job Profile Summary
Qualifications
Schedule: Full-time 40 hours, days with variable schedule and start times.
Education
High School Diploma or Equivalent required Associate's Degree preferred
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Experience
Food & Nutrition: minimum of 1 year of healthcare or office experience required Non-Invasive Testing: 1-3 years' experience in medical, customer service setting Non-Invasive Testing: 1-3 years of customer service experience in a healthcare setting preferred Case Management: 2+ experience in medical, customer service setting preferred Case Management, Endoscopy, OR, PACU, Pain Clinic: knowledge of medical terminology preferred Case Management, Endoscopy, PACU, Pain Clinic: computer knowledge of Microsoft office required Case Management: Kronos experience preferred Endoscopy, OR, PACU, Pain Clinic: experience in medical, customer service setting 1-2 years preferred OR: computer knowledge of Microsoft Office and Epic preferred
Knowledge, Skills and Abilities
- Food & Nutrition: • Staff adheres to all C.A.R.E. Standards • Independent judgment required. • Strong decision-making skills are necessary. • Must be able to read and write in English. • Must be able to communicate in English. • Must be able to juggle multiple tasks in a fast-paced environment. • Must be able to use a calculator and make change. • Ability to pleasantly and effectively handle multiple phone lines and voice mail. • Must have basic computer skills in order to be able to use various computer programs/systems within the hospital. • Strong communication and interpersonal skills are required. • Must be able to follow lengthy, detailed instructions • Must be able to read standard size font of Diet Office meal-ordering software and Cafeteria POS software.
- Non-Invasive Testing: • Excellent customer service and communication skills • Experience with Microsoft Office 365 is preferred • Experience with Epic is preferred • Ability to multi-task and make decisions quickly as situations arise • Knowledge of standard office equipment • Professional and confidential telephone skills • Can troubleshoot registration errors and establish a professional relationship with various scheduling departments
- Case Management: • Staff adheres to all I.C.A.R.E. Standards • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital staff. • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. • Ability to work independently, with well-developed organizational skills in order to prioritize tasks. • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. • Demonstration of flexibility and willingness to adapt to diverse role as a member of the team. • Ability to assist lifting and carrying linens up to 20 lbs. • Demonstrated customer service skills.
- Endoscopy: • Staff adheres to all C.A.R.E. Standards • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. • Ability to work independently, with well developed organizational skills in order to prioritize tasks. • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. • Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. • Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. • Ability to assist with the transportation of patients as indicated. • Demonstrated customer service skills.
- OR: • Staff adheres to all C.A.R.E. Standards • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. • Ability to work independently, with well developed organizational skills in order to prioritize tasks. • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. • Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team. • Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. • Ability to assist with the transportation of patients as indicated. • Demonstrated customer service skills.
- PACU: • Staff adheres to all C.A.R.E. Standards • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. • Ability to work independently, with well developed organizational skills in order to prioritize tasks. • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. • Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. • Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. Ability to sit and/or stand for an extended period of time. • Ability to assist with the transportation of patients as indicated. • Demonstrated customer service skills.
- Pain Clinic: • Staff adheres to all C.A.R.E. Standards • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees. • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients. • Ability to work independently, with well developed organizational skills in order to prioritize tasks. • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. • Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team. • Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. • Ability to sit and/or stand for an extended period of time. • Ability to assist lifting and carrying linens up to 20 lbs. • Ability to assist with the transportation of patients from the clinic. • Demonstrated customer service skills
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.30 - $28.68/Hourly
Grade
SF1140At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
