Job Description

The Department Manager is a member of the Store Management Team. They are responsible for supporting the company’s culture, assisting customers and supervising team members. They stay actively involved in sales, coaching associates and lead training while working to meet department and store sales goals and improve performance. They ensure the store and department are clean, organized, and aligned with company standards and policies. They promote a safe, secure environment while helping drive sales, control expenses, and support overall store success.

Duties and Responsibilities

· Support the “Cavender’s Culture” and drive our Mission, Vision, and Values.

· Be able to perform the tasks of a Cashier, Sales Associate and Key Carrier.

· Maintain active role in personal selling, meeting or exceeding sales per hour goals.

· Act as Manager on Duty as assigned.

o Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.

o Open and close store as directed.

o Address customer complaints.

o Handle returns and exchanges.

o Handle associate assignments and concerns.

· Assist in the effort to increase sales, maintain profit structure, and reduce controllable expenses using key metrics.

· Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations (ADS, UPTs, etc.).

· Help keep the store looking clean and well-presented, both inside and outside by following visual standards, and make sure associates look neat and professional by setting clear expectations with associates.

· Understand and execute all company policies and procedures, ensuring departmental compliance.

· Actively participate in Loss Prevention measures in the store.

· Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the department well-stocked, organized and running smoothly.

· Help track department performance and contribute to achieving store goals for sales, payroll, and customer experience.

· Monitor and correct timecard exceptions and missed punches for department associates.

· Handle and escalate customer issues or personnel matters within the department.

· Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly.

· Assist store leadership with storewide initiatives.

· Any other duties as assigned.

Qualifications and Requirements

· Proven ability to sell product and manage a retail department. Ability to manage store shifts effectively.

· Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement.

· Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks.

· Associate must be able to read English.

· Associate must be able to understand English.

· Associate must be able to stay alert and productive during work hours assigned.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.