We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
RESPONSIBILITIES
Leadership Presence
• Lead by example and model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
• Ensurehigh levelof customer service through extensive product knowledge and product ownership
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Deliverthe CustomerExperience
• Lead by example to create an environment that consistently delivers transformational customer experiences
• Modela highly productive selling environment by providing consistent training & coaching to sales associates
• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop &maintainproductive customer relationships
•Demonstratea strong use of selling skills
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
•Maintaina “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
Represent the Brand
• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic by embodyinga strong senseof fashion and an enthusiastic attitude
• Contribute tomaintainingall brand and operating standards to support brand consistency
•Assistinmaintainingstore presentation standards
•Leveragein-store technology to ensure every customer’s experience is transformational
Operational Excellence
• Perform store opening and closing procedures including counting register funds, completing bank deposits,openingand closing the registers and securing the facility
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments,repairsand damages tomaintainthe integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Drive the Business & Deliver Results
• Achievement of personal sales and metric goals
• Build andmaintainnew and existing client relationships
•Maintainsa solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Manage yourpeopleresources to maximize sales, traffic flow, floorcoverageand customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but throughclienteling, outreach and event opportunities
How We Work Together
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Tory Burch is an American luxury lifestyle brand founded in New York in 2004. What began with a boutique in Manhattan and an e-commerce site has since grown into a global business with 400 stores across North America, Europe, the Middle East, Latin America, Asia and Australia. In addition, the brand is available at more than 3,000 department and specialty stores worldwide.
Tory Burch started her company with a clear purpose: to build a global luxury brand and a foundation that would advance women’s economic power. Designed in her New York atelier, the collection includes ready-to-wear, handbags, shoes, accessories, beauty and home. The Foundation was established in 2009 to provide women entrepreneurs in the United States with access to capital, education and community.
Tory has been recognized with numerous awards and honors, including the CFDA for Accessory Designer of the Year, WWD Women’s Designer of the Year, Harper’s Bazaar’s Designer of the Year, the Parsons School of Design’s Table Award, the Wharton School’s Jay H. Baker Retailing Center’s Retail Excellence Award, the SCAD Étoile Award, the Breast Cancer Research Foundation’s Sandra Taub Humanitarian Award, Forbes’s Most Powerful Women in the World, and Glamour’s Women of the Year. Her first book, Tory Burch In Color (Abrams, 2014), was a New York Times Best Seller, and her designs have been featured in the Metropolitan Museum of Art’s Costume Institute.
