Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Department Dispatcher - Neuro Expansion

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Environmental Services-Operations

Job Code

B12031

Shift

Days

Schedule

7:00am-3:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a new state-of-the-art facility which will include additional operating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services. Come take an active role in the next wave of transformative care, here at Cleveland Clinic.

Be part of a team that helps keep hospital operations running smoothly while creating a positive experience for patients, visitors, and caregivers. As a Department Dispatcher, you’ll be a key point of communication, receiving and coordinating requests, prioritizing needs, and connecting them with the appropriate resources. Your friendly, courteous, and compassionate approach will help ensure every interaction is handled with care and efficiency.

This role also offers opportunities to build valuable hospital operations and communication skills while growing your career. With a clear development path from Dispatcher to EVS Lead to Supervisor, team members can gain hands-on experience, strengthen their skills, and explore opportunities for internal advancement based on performance and experience.

A caregiver in this position works 11:00pm—7:30am (3rd shift). Every third weekend (full weekend). Every third holiday.

A caregiver who excels in this role will:

• Conduct friendly, courteous, compassionate and helpful communications with customers.
• Dispatch requests in a timely manner and communicate status updates/delays to customers.
• Receive and log requests through applicable software/tracking.
• Other duties as assigned.
• Answer and manage department phone calls.
• Monitor EPIC (hospital tracking system) and Vovlo (housekeeping request system).
• Assign and verify housekeeping dispatches (ensuring one task per housekeeper at a time).
• Update hourly reports sent via Teams and email.
• Manage pest control requests and follow-ups.
• Coordinate and monitor room turnaround post-patient discharge.
• Call Apex for updates when needed.
• Communicate across departments (e.g., with nurses for non-housekeeping requests).

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• 1 year of customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for most of the day

Preferred qualifications for the ideal future caregiver include:

• Previous experience in a high-volume call center or dispatch facility

Physical Requirements:

• Ability to perform work in a stationary position for extended periods•
• Ability to operate a computer and other office equipment•
• Ability to communicate and exchange accurate information•
• Ability to move/transport items weighing up to 25 pounds (lbs.)

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.