Job Description

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Department Administrator, Clinical

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time, Department Administrator, Clinical to work in Miami.

Core Job Summary:

The Department Administrator, Clinical performs administrative work in conjunction with other department administrators to provide leadership to a specific functional area in the organization.

Core Responsibilities:

• Develops policies and procedures for department operations and ensures compliance.
• Develops and maintains systems for managing and reporting the department’s activities.
• Maintains close liaison and positive working relationships with faculty, staff, and all other employees interfacing within the department.
• Provides leadership in developing business strategies and tactics to support the goals of the department and overall Health System strategic plans for market growth and development.
• Guides managers in developing skills and implementing performance management practices.
• Supports professional development of the workforce.
• Monitors staff and physician satisfaction.
• Provides administrative oversight to the division’s practices, supporting the employment of the quality improvement process in improving operations.
• Directs the planning and strategic formation of clinical program goals.
• Analyzes and reviews financial and productivity reports.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

• Oversees satellite offices making sure all practices meet regulatory compliance, access metrics, space utilization, and staffing support.
• Supervises surgical scheduling personnel, manages workflows, and develops department policies.
• Oversees daily, weekly, and monthly OR, procedural suite, and ambulatory surgery schedules, maximizing block utilization.
• Ensures proper pre-operative tests, clearances, and pre-admission assessments are scheduled and completed.
• Analyzes scheduling data, reports, and metrics to identify trends, improve efficiency, and reduce delays.
• Acts as the primary contact for surgeons, nurses, and anesthesia to confirm, change, or cancel cases.
• Optimizes the patient flow assuring exceptional customer service and patient satisfaction.
• Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
• Defines goals and objectives for various clinical divisions and satellite offices regarding growth, fiscal plan, patient care revenue and collections, staffing support requirements and policies.
• Develops and implements a comprehensive plan to improve patient access to physician and hospital services.
• Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to University policies. Responsible for the overall efficient utilization of all clinical staff and ancillary service areas
• Responsible for tracking and resolving all patient/physician/staff complaints in accordance to UMMG practice standards and university policies
• Works with all UHeath System clinical sites to assure coordination of services, program development and optimal integration of services and inter-working relationships
• Initiates, manages and monitors appropriate interventions to ensure compliance with JACHO and licensure requirements.
• Develops excellent relationships with external constituencies, including working with advancement to successfully develop major donors
• Responsible for all facility improvement and expansion projects; working with university facilities department, architects, and contractors
• Works collaboratively with SAO, Chair, faculty, house staff, hospital, and outpatient administrators to support the provision of accessible, patient friendly, cost effective, high quality patient care.
• Oversees all related ambulatory clinic access projects Multi-D, Telehealth, Uhealth and Uchart projects.
• Creates reports aiming to track and manage all ambulatory related compliance with access, CRM, surgical scheduling, in-baskets, open encounters, template design, and DEP clean-up.
• Serves as department liaison for all recredentialing/payor related issues.
• Create reports and work with faculty members on resolving matters relating to Uhealth provider metrics, including resolution of suspensions, missing documentation and in baskets messages for specialties and satellites.
• Works in Collaboration with Executive team with resolving matters relating to ambulatory access, patient satisfaction, credentialing, compliance, and overall clinical ambulatory performance for the department of surgery.
• Marketing, communications, medial relations
• Collaborates with marketing/PR team in developing provider and site-specific marketing/communications activities.
• Works with faculty on all matters relating to social media.
• Ensure all provider profiles have an Updated UHealth profile.
• Works with Division Chiefs on US New and World Reports (attends meetings and works with marketing on addressing matters aiming to improve ranking).
• Works with Communications team in the creation of blogs, videos, flyers, grids and interviews.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Bachelor’s degree in relevant field
• Minimum 5 years of relevant experience
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Ability to maintain effective interpersonal relationships.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff