Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

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Role Summary

This position delivers expert technical service for premium electric and hybrid vehicles, both on-site and remotely. It covers troubleshooting and repairing mechanical, electrical and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases and support ongoing quality improvements.

Key Responsibilities

• On-site technical service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate and premium-quality service.
• Remote technical support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
• Cross-functional issue escalation: Coordinate with Quality, R&D and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
• Big data & advanced diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions and track case progress in real time.
• Quality feedback & improvement: Collect and analyse quality issues from multiple channels, drive corrective actions at the source and verify the effectiveness of market solutions.
• Premium customer interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence and premium service standards.
• Dealer on-site technical support: Provide professional on-side vehicle repair and technical interventions support for special cases.
• Dealer performance: Regular dealer visits to analyse service processes and identify areas for improvement. Monitoring relevant key performance indicators (KPIs) in the aftersales, like customer satisfaction (NPS), warranty & goodwill performance, technical and service quality.

Requirements

Experience & education

• At least 5 years of technical experience in automotive service, preferably with premium or electric vehicle brands
• Strong hands-on experience with mechanical, electrical and high-voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist is a strong advantage.

Technical skills

• Solid diagnostic and troubleshooting capabilities.
• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns and quality reports.
• Strong technical background including all relevant certificates to work on high voltage vehicles

Soft skills

• Customer-focused mindset with communication skills that meet premium/luxury standards.
• Ability to work independently in the field with discipline and reliability.
• Strong problem-solving approach and sense of ownership.
• Calm, professional and confident when dealing with customers on-site.

Languages

• Excellent written and verbal communication skills in German language and English is a must
• Chinese language skills are a strong plus

Other

• Valid driving licence
• Willingness to travel within the region for on-site interventions.

What We Offer

• A dynamic, innovative and multicultural work environment in a fast-growing global automotive company.
• The chance to contribute to a greener future and shape electric mobility in Austria.
• Opportunities for professional growth and development within a leading global organisation.
• Exposure to global automotive trends, strategies and close collaboration with headquarters.
• Competitive salary and benefits package.