Job Description

About the role
This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.

Key Responsibilities

1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

3. Cross-Functional Issue Escalation
Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.

5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

6. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Profile

Professional Background :
• At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).
• Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills :
• Solid diagnostic and troubleshooting capabilities.
• Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills & Behaviours :
• Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
• Ability to operate independently in the field with discipline and reliability.
• Strong problem-solving approach and sense of ownership.
• Calm, professional, and confident when dealing with customers onsite.

Other Requirements :
• Valid driver’s license.
• Ability to travel within the region for on-site interventions.
• Fluent in Italian and English.

Location: Based in Milan, with an itinerant schedule covering customer sites as needed
Type of Employment: Full-time

About BYD Group:

Founded in February 1995, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero-emission and emission-reduction solutions. In 2023, BYD Auto sold 3.02 million NEVs (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the official partner of UEFA EURO 2024, providing eco-friendly mobility services for the championship.

BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development.

Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world🌏.