Job Description
Job Title: Dental Virtual Assistant – Front Desk & Administrative Support
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM (Eastern Time)
Work Days: Monday to Friday
Salary: $5 – $6 per hour
Job Code: R-PDLP
Workplace: Remote
Preferred Candidate Location: Philippines
About the Client
The client is a pediatric dental practice based in Lakeland, Florida, providing dental care for children. The practice handles a high volume of patient calls and relies on accurate insurance verification, clear communication, and dependable front desk support to ensure smooth daily operations.
Scope of Work / Responsibilities
The Medical Virtual Assistant will serve as a Front Desk Receptionist and Administrative Assistant, acting as the first point of contact for patients and families. The ideal candidate has a strong phone presence, clear and professional patient-facing communication skills, and the ability to follow established workflows while working reliably as part of a long-term remote team.
Responsibilities are as follows:
- Answer high-volume inbound phone calls and serve as the first point of contact for patients
- Verify patient insurance information accurately and efficiently
- Route calls appropriately and handle patient inquiries based on their needs
- Communicate clearly and professionally with patients, parents, and internal team members
- Coordinate with the internal team to ensure calls and requests are handled correctly
- Document and manage patient information using practice management systems (Dentrix)
- Maintain HIPAA compliance and ensure confidentiality of patient information at all times
- Support administrative front desk tasks as needed
Requirements
Experience & Background
- Strong English communication skills
- At least 1 year of relevant healthcare or dental industry experience is required; a medical or healthcare background is preferred
- Proven experience handling high-volume inbound calls in a healthcare or dental setting. Must have strong phone presence and patient facing communication skills
- Experience with insurance verification and the ability to explain insurance-related information clearly and accurately
- Experience supporting US-based healthcare practices is a plus
- Strong understanding of HIPAA compliance
- Familiarity with dental terminology is a plus
- Ability to follow structured workflows, instructions, and internal processes
- Must be comfortable with direct daily coaching and feedback
Tools & Systems
- Experience using Dentrix or similar practice management systems
- Familiarity with VoIP and phone systems (e.g., Weave)
- Comfortable using messaging and video conferencing tools
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
