Job Description

Most front-of-house roles ask you to answer phones and check people in. Most treatment coordinator roles keep you behind the scenes, chasing paperwork. This role is neither on its own — it's both, on purpose.

We're growing from 4 chairs to 7, and the gap that's opening up isn't "we need more reception cover." It's that nobody currently owns the whole patient journey — from the first hello at the desk, through to making sure a treatment plan a dentist recommends actually gets scheduled, followed up, and completed. We want one person who can own the journey and work with the team to ensure its seamless.

Reasons to Work Here

• Genuine growth-stage practice with 4 chairs expanding to 7, real capacity to build the role around you (our 5th chair is getting installed in a few weeks)
• Network backing from Allied Dental's six Perth practices
• Structured development that factors in your competency and pay progression frameworks as this will be the first role of this kind at an Allied practice
• A role with real scope to shape how it's done, not a fixed job description you're slotted into

About the Role

As Ocean Keys scales up, patient volume and treatment complexity are both increasing — which means more bookings, more recalls, and more treatment plans that need someone actively following through on them, not just filing them away. Right now that follow-through sits with whoever has a spare five minutes. We want to fix that by bringing in someone to own it properly.

This is a coordination role first, a reception role second though on any given day you'll do both. You'll be the first face and voice patients meet, and you'll also be the person making sure a treatment plan doesn't quietly stall between the consult room and the calendar.

About Allied Dental

Allied Dental is a network of six general dental practices across Perth, backed by a dedicated head office in South Perth. The idea is simple: local, clinician-led practices supported by centralised operational support, so people on the ground can focus on patients rather than admin. Ocean Keys is one of our fastest-growing sites.

What You'll Actually Do

• Be the person that schedules and coordinates treatment and explains the logistics to a patient and make it a genuinely good experience, not just an efficient one
• Manage bookings, recalls and day-to-day scheduling, with an eye on keeping the growing chair count fully utilised
• Take ownership of treatment plan follow-through: making sure patients understand what's been recommended, get it scheduled, and don't fall through the cracks between appointments
• Liaise between dentists and patients on treatment sequencing and next steps, translating clinical recommendations into a clear plan patients feel confident acting on
• Track and report on the numbers that matter — booking conversion, recall return rates, treatment follow-through — as the practice's capacity grows
• Keep the front desk running smoothly day to day, including the general admin and multitasking that comes with a busy, growing practice which may be at times supporting the receptionist.

Who We're Looking For

• Experience in a dental or healthcare front office, treatment coordination, or patient relationship role (dental experience is a must in this role to succeed)
• Confident having conversations with patients about treatment plans, costs and next steps — this isn't just scheduling, it's building trust
• Genuinely organised, and someone who enjoys juggling competing priorities rather than being thrown by them
• Understand the ethics of planning a day for a goal rather than pushing patients for something they dont need
• Praktika experience is a bonus — full training provided if you haven't used it
• Comfortable working full-time or part-time; happy to discuss what fits
• Someone who is happy to be one of the 2IC's to the Practice Manager

What's on Offer

• Competitive pay, to be discussed based on experience
• A growth-stage practice where this role has real room to expand as the practice does
• Head office support across HR, marketing, finance and operations
• Structured development via Allied Dental's competency and pay progression frameworks
• Internal CPD program
• The chance to build a role from a genuinely broad remit, rather than fit yourself into a narrow one

How to Apply

Send your CV and a short cover letter to sharin@allieddental.com.au In your letter, tell us about a time you were juggling several priorities at once and made sure nothing fell through the cracks. We read these closely qw it tells us more than a generic cover letter ever could.There are several roles being advertised, so please mention in the subject the reference OK TC at the start.