Job Description

Dental Treatment Coordinator - Advancement opportunity

About the Role Our busy and growing dental practice is seeking a self-motivated, organized Treatment Coordinator to join our front desk team

. In this role, you will be key to helping patients understand their care, presenting treatment plans, guiding financial options, and driving case acceptance to support the growth of our practice

• Pay Rate: $26.00 – $32.00 / hour
• Bonus Structure: Opportunities to earn monthly production/collection bonuses and incentive pay based on performance metrics
• Job Type: Full-time, In-Office
• Schedule:
• Monday – Wednesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 3:00 PM

Key Responsibilities

Treatment Presentation & Case Acceptance

• Educate patients on recommended dental treatments, oral health benefits, and risks of delaying care in a clear, non-pushy manner
• .
• Present treatment costs, navigate insurance benefits, handle financial objections, and arrange payment options to secure patient commitment
• .
• Guide patients through financing options and collect payments/copays accurately according to office protocols
• .

Front Office & Patient Experience

• Greet patients, manage check-in/check-out, and maintain a welcoming, high-quality patient experience
• .
• Answer incoming calls, perform insurance verifications, and schedule appointments to optimize provider calendars and patient flow
• .
• Collaborate with clinicians and the Office Manager to resolve operational issues and support practice growth initiatives
• .
• Cross-train to assist with broader front-office duties as needed
• .

Key Performance Metrics

• Achieve a patient treatment acceptance rate of 75% or higher
• .
• Maintain a monthly collection rate of 95%+ on patient balances and copays
• .

Requirements & Qualifications

Required:

• 2+ years of experience in the dental field
• .
• Proven experience in dental treatment planning, case presentation, and insurance verification/estimation
• .
• Strong background in customer service, front office multitasking, and patient scheduling
• .
• Ability to sit, stand, walk, and occasionally lift/move up to 10 pounds
• .

Preferred:

• Knowledge of dental terminology, procedures, and ethical practice standards
• .
• Proficiency with practice management software, preferably Open Dental
• .
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• .
• Strong math skills, detail orientation, and clear interpersonal communication
• .

Benefits

• Competitive compensation ($26–$32/hr) with bonus/incentive opportunities
• Paid Time Off (PTO) and Paid Holidays
• Group Health Insurance & Dental Care
• 401(k) with employer match
• Continuing Education support & Uniform allowance
• Positive, modern, and team-oriented work environment