Job Description

1. Converting inquiries (WhatsApp, social media, and phone calls) into appointments.

2. Guiding patients through their first visit and consultation.

3. Managing patient records.

4. Handling case acceptance and financial arrangements.

5. Maintaining tracking sheets.

6. Assisting patients with follow-up appointments.

Ideally, candidates should have a background in dental or sales and should be proficient in Mandarin to converse with mandarin speaking patients.

• Handles enquiries from new patients
• Good working knowledge of and able to handle enquiries on various social media channels
• Follow up on leads for potential patients
• Spend quality time with patients to learn patient's specific needs, support patient throughout the process and welcome new patients
• Work with the dentist to organize a comprehensive treatment plan
• Communicate effectively with patients for financial option, offering payment plan options
• Performs necessary duties associated with checking patients in and out, record treatment information in the system
• Set follow up consultation with patient and present treatment plan to patient and schedule treatments planned for next appointment
• Front desk work
• Assist in administrative work like medisave, insurance claims

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.