Minimum Requirements:
1. High School graduate
2. Detail-oriented; able to work accurately and efficiently in a fast-paced environment.
3. Must possess the ability to positively interact with patients, personnel, visitors, and the
general public.
4. Maintain HIPPA regulations.
5. Must possess the ability to work independently, problem solve and make decisions when
necessary.
6. Strong organizational skills
7. Computer literate in basic applications and data entry.
8. Friendly, reliable, and professional both in behavior and appearance.
9. Ability to establish and maintain effective working relationships with other employees,
individuals seeking assistance and the general public.
Essential Responsibilities and Duties:
1. Schedules and check patients in/out as needed, collect co-payments if applicable.
2. Responsible for the accuracy and completeness of the data entry of patient information
into the computer as well as relevant insurance.
3. Oversight of all patient/visitor activity; knowledge of reason and presence in the clinic and
answering phones.
4. Ensure that the waiting area, front entry, and reception desk are orderly and professional in
appearance to facilitate interactions with other staff and to reflect well on the health
center as viewed by the public. Monitor safety and noise levels in the waiting area.
5. Handle inquiries regarding hours, location, programs, patient eligibility, etc. in a
professional manner.
6. Inquires of all patients as to any change in address, phone, financial or insurance status.
7. Assist patients in filling out forms, and review forms for accuracy and completeness.
8. Maintain a daily log of patient encounters and document “no-shows”.
9. Provide daily reports of new patient visits as required.
10. Responsible for scanning of patient records
11. Actively participate in staff meetings
12. Work as part of a team
13. Carries out tasks as requested by the Dental Practice Manager.
Physical Requirements:
1. This position may require the ability to work long hours.
2. Moderate physical activity. May require prolonged periods of standing and/or
walking. Requires handling of an average-weight object up to 25 pounds.
3. Work environment involves exposure to potentially dangerous materials, chemicals,
and bloodborne/airborne pathogens that require following extensive safety
precautions and include the use of protective equipment.
4 This position requires the ability to use a computer workstation and dental software
Caring Health Center (CHC) is one of the premier health centers in Western Massachusetts, and for nearly 30 years it has served as an essential source of health care for residents of the greater Springfield area. CHC is the most culturally diverse and linguistically leading institution in the region. It is the leader in modeling employment equity based on being both women-led and having majority representation of people of color in our executive and overall leadership team. As an innovator, CHC has participated in federally funded research for over 21 years.
In 1995, the time of its inception, CHC employed 20 and provided health care to 5,000 patients at a single site. Today, CHC employs over 250 and serves about 20,000 patients annually, providing affordable, quality, comprehensive medical care at three sites. In addition, the organization operates a state-of-the art pharmacy and WIC Nutrition Program, and serves as the largest Refugee Health Assessment provider in Massachusetts. CHC's on-site Wellness Center provides nutrition education, group physical exercise, and other services to support healthy and productive lives among patients.
CHC’s team and Board of Directors ensure that patients receive comprehensive care that addresses their cultural, economic, and language needs, while its behavioral health specialists deliver services to address a wide range of emotional and other issues.
