Job Description

Job Location: 2400 Moorpark Avenue, Suite 300 - San Jose, CA 95128
Position Type: Full Time
Salary Range: $22.00 - $26.00 Hourly

This is part time role, 20 - 25 hours per week.
The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.
Duties and Responsibilities
- Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
- Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
- Check insurance and verifies eligibility information.
- Collect payments from patients in accordance with AACIs policies of handling cash.
- Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
- Provides administrative support to the Dental Program Manager.
- Provides information regarding Covered California outreach and enrollment.
- Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
- Complete other duties and related projects as assigned.

QualificationsJob

Qualifications
- Experience in a dental healthcare environment.
- Experience using electronic practice management systems is strongly preferred.
- Demonstrate strong customer service skills.
- Demonstrate understanding of patient services principles.
- Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.
- high level of communication skills .
- Attention to detail and organization.
- Demonstrate working knowledge of HIPAA guidelines.
- Demonstrate basic problem-solving skills and use proper communication channels until the problem is solved.
- Ability to work independently as well as in a team environment.
- Computer skills including proficiency in data entry, internet use and Microsoft office applications.
- Can read and write in Spanish is  preferred.