Job Description

About Coastal Dental Care

Coastal Dental Care has been part of the Gold Coast and Northern NSW community since 2005. We’re a network of local family practices, and Robina Town Centre is your local team within it, led by Dr Tristan Cuffe.

About the role

We’re after a Dental Receptionist to join our Robina Town Centre team, reporting to our Practice Manager. This is a part-time role: the roster is fixed Wednesday to Friday, 7:30am to 6:00pm with a 30-minute break, totalling 30 hours a week. You’ll be the first face our patients see and the calm, organised voice on the phone, keeping the front desk running smoothly so the clinical team can focus on care.

What you’ll be doing

• Greeting patients and managing a busy front desk with warmth and efficiency
• Booking and coordinating appointments to keep the schedule running smoothly
• Answering phones and handling patient enquiries
• Processing payments and health fund claims accurately
• Supporting the clinical team so each patient’s visit runs on time
• Keeping patient records accurate and following our infection control protocols

What we’re looking for

Essential

• At least 1 years’ experience as a Dental Receptionist
• Strong communication and organisational skills
• Confident managing a busy front desk and juggling multiple priorities
• Professional presentation and a genuine team player

Preferred

• Working knowledge of Dental for Windows (D4W)
• Dental assisting experience (a bonus, not required)

Why join us?

• Learn from a genuinely experienced team: our reception team has over 40 years of combined experience, including a Practice Manager who was promoted up from reception
• Three fixed days a week: Wednesday to Friday, with Monday, Tuesday and the weekend to yourself
• Competitive, above-award pay
• Real recognition and reward: HERO Points you can spend like cash, and our Annual Awards Ceremony
• Everyday perks through Employment Hero, including cashback, gift cards, and novated leasing on electric vehicles
• Free dental check and cleans, plus 20% off treatment for you and your immediate family, once you’re through probation
• Ongoing training, development days and genuine pathways to grow across our network of practices
• Support when you need it, from Loyalty Leave after two years to our confidential EAP wellbeing service

How to apply

Click “Apply” to send us your application. If you’d like to chat first, email talent@coastaldentalcare.com.au and mention the Robina Dental Receptionist role.