Job Description

We are a premium, patient-centred organisation focused on delivering exceptional outcomes through advanced dental implant and full-mouth rehabilitation treatment.

As Nova continues to grow within the Adelaide region, we are seeking a friendly, organised, and professional Dental Receptionist to join our team in Norwood.

This is an exciting opportunity for someone who enjoys creating outstanding patient experiences and wants to grow their career within a supportive and collaborative dental environment.

The Role

As the first point of contact for our patients, you'll play a vital role in ensuring every patient feels welcomed, supported, and cared for throughout their journey with us.

Working closely with clinicians and the wider team, you'll help coordinate appointments, manage patient communications, and support the smooth day-to-day operation of the practice.

This position is offered on a part-time basis (2–3 days per week), with the expectation of transitioning to a full-time role within the next month as the practice continues to grow.

Key Responsibilities

• Greeting patients and providing a warm, professional first impression
• Managing incoming phone calls, emails, and patient enquiries
• Scheduling appointments and coordinating clinician diaries
• Confirming appointments and managing recalls
• Processing payments and handling daily banking procedures
• Maintaining accurate patient records and documentation
• Assisting with patient treatment plan coordination and follow-up communication
• Supporting the smooth flow of patients throughout the clinic
• Liaising with clinicians and the wider team to ensure an exceptional patient experience
• Performing general administrative duties including scanning, filing, and correspondence
• Maintaining a professional and welcoming reception environment

About You

You're personable, organised, and enjoy helping people. You take pride in delivering excellent customer service and thrive in a busy environment where no two days are the same.

You'll bring:

• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• Confidence using computers and learning new systems
• High attention to detail and accuracy
• A positive, proactive, and team-focused attitude
• Professional presentation and a patient-first mindset
• The ability to multitask and remain calm under pressure
• Hold full Australian work rights

Preferred Experience

While not essential, the following will be highly regarded:

• Previous experience working in a dental practice
• Dental reception experience
• Experience using dental practice management software
• Knowledge of health fund claiming processes

Apply

If you're looking to join a professional and supportive team where patient care genuinely matters, we'd love to hear from you.

Our team welcomes confidential candidate conversations prior to applying.

Apply online or contact us directly on 0497 497 047 for a confidential discussion.