Job Description

Join Coastal Dental Care as a Dental Receptionist

Where your warmth shapes every patient experience

At Coastal Dental Care, we believe exceptional dentistry is about more than clinical care, it’s about creating positive, memorable experiences for every patient. Since 2005, we’ve grown into a network
of 12 practices across Northern New South Wales, the Gold Coast, and south of Brisbane. As a dentist-owned group, we are passionate about supporting our people to grow, thrive, and make a meaningful difference. Our team at Robina Town Centre is led by Dr. Tristan Cuffe, united by a strong growth and care mindset, brought to life through our core values centred around growth and care, guiding how we support each other and care for our patients every day.

The Opportunity

We are looking for a warm, organised and patient-focused Dental Receptionist to join our welcoming team.

As the first point of contact, you play a crucial role in shaping every patient’s journey. From the moment someone calls or walks in, you create a calm, friendly and professional experience that sets the tone for outstanding care. This is more than a reception role; you are central to the patient experience and the smooth running of the practice.

What You’ll Be Doing

• Creating genuine, welcoming first impressions for every patient
• Managing appointments and coordinating schedules efficiently
• Communicating clearly and compassionately with patients
• Supporting the clinical team to deliver seamless care
• Handling administrative tasks with accuracy and attention to detail
• Contributing to a positive, collaborative team culture

The Impact You’ll Make

Every day, you will help patients feel comfortable, valued and cared for while supporting the team to deliver excellent outcomes. Your work plays a key role in building trust and bringing our values to life in every interaction.

About You

You are someone who enjoys working with people and thrives
in a fast-paced, supportive environment. You will bring:

• Dental reception experience (preferred)
• Proficiency in Dental 4 Windows software (desirable)
• Strong organisational and time-management skills
• Awareness of safety measures particularly infection control protocols.
• A confident, friendly communication style
• High attention to detail and professionalism
• A proactive mindset and willingness to learn
• A genuine passion for patient care

Why Join Coastal Dental Care?

• Competitive above-award rates
• Flexible work options, including the ability to pick up shifts across our network of practices
• Access to the Employment Hero perks platform (cashback, gift cards, novated leasing & more)
• Dental discounts for you and your family
• Loyalty leave and long-service recognition
• Ongoing training, Professional Development day & annual awards
• Career development pathways across our growing network
• Supportive, fun and friendly team culture
• Employee Referral Program
• Access to EAP Assist – our workplace wellness program offering confidential support, guidance, and resources
• A supportive, positive team culture where you can truly thrive

Ready to Make a Difference?

If you’re passionate about people, enjoy being part of a team, and are looking to grow your career in a values-driven organisation, we would love to hear from you. Apply now or contact our Talent Team at talent@coastaldentalcare.com.au for a confidential conversation.