Job Description

Full-Time | Private Practice | Performance & People Leadership

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.

We are seeking a Dental Practice to lead our Bletchley, Milton Keynes practice - someone who combines commercial awareness, operational excellence, and people leadership with a calm, confident presence.

This is a role for a leader who understands how to balance performance, patient experience, and team wellbeing, and who takes ownership of both results and culture.

The Role

As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills, have strong attention to detail,

You will:

• Lead, develop and inspire a multi-disciplinary team
• Set clear expectations and actively manage team performance
• Monitor and act on key KPIs including utilisation, conversion, and revenue
• Drive treatment plan uptake through strong TCO support and patient journey optimisation
• Oversee diary management to balance productivity and patient experience
• Ensure full compliance with regulatory standards, including CQC
• Manage cost control, stock, and budget oversight in line with business targets
• Take ownership of operational processes, identifying risks and driving improvements
• Handle patient feedback and complaints with professionalism and care
• Support local growth initiatives including marketing and community presence

You will bring a structured, proactive approach, with the ability to remain calm under pressure and make clear, fair decisions.

What We’re Looking For

Experience & Background

• Minimum 5+ years’ management experience in a healthcare, dental, or multi-site environment
• Experience managing teams of 5+ direct reports
• A management of related qualification (Preferred)
• Previous experience in a dental or private healthcare setting (Preferred)
• Exposure to KPIs, performance management, and commercial targets
• Strong understanding of practice-level financials (P&L, cost control, revenue drivers)

Leadership & Capability

• Confident, credible leader who can motivate and challenge teams
• Strong understanding of different leadership styles and when to apply them
• Experience handling HR matters, performance issues, and team development
• Ability to translate business goals into clear actions for the team
• Organised, structured, and solutions-focused

Patient & Commercial Mindset

• Strong focus on delivering an exceptional patient experience
• Able to manage and resolve patient concerns effectively
• Commercially aware, with the ability to balance patient care and business performance
• Experience supporting treatment conversion and patient journey optimisation

Mindset & Values (CALM)

• Community - Builds strong, collaborative team environments
• Authenticity - Leads with honesty, fairness, and integrity
• Leadership - Takes ownership and sets clear standards
• Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure

Why Join Zental

We are building a modern dental group where people, performance, and patient care are equally valued.

• Work alongside leading clinicians in a premium, fully digital environment
• Clear progression pathways and ongoing development opportunities
• GDC, Professional Indemnity & DBS covered
• Core CPD fully funded
• Employee Referral Scheme – up to £2,950
• Access to Zental Tailored Perks
• Modern, high-spec practices and systems
• Access to Zental Learning Portal

Our Approach

At Zental, we believe great practices are built on clarity, consistency, and care.

We look for leaders who:

• Take ownership
• Act with integrity
• Lead with calm confidence
• Deliver results without compromising experience

If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.

Salary is competitive and aligned to experience, with performance-based incentives.

Apply now to grow your career with Zental.