Zental

Dental Practice Manager

Zental  •  London, GB / Barnet, GB (Onsite)  •  15 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
31
AI Success™

Job Description

Full-Time | Private Practice | Performance & People Leadership

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.

We are seeking a Dental Practice & Performance Manager to lead our Barnet practice - someone who combines commercial awareness, operational excellence and people leadership with a calm, confident presence.

This is a role for a leader who understands how to balance performance, patient experience and team wellbeing who takes full ownership of both results and culture.

The Role

As Dental Practice & Performance Manager, you will lead the day-to-day performance of the practice, with accountability across people, patients, processes, performance and profitability. This is a full-time role that will require you to possess great people skills and have strong attention to detail,

You will:

  • Lead, develop and inspire a multi-disciplinary team
  • Set clear expectations and actively manage team performance
  • Monitor and act on key KPIs including utilisation, conversion, and revenue
  • Drive treatment plan uptake through strong TCO support and patient journey optimisation
  • Oversee diary management to balance productivity and patient experience
  • Ensure full compliance with regulatory standards, including CQC
  • Manage cost control, stock, and budget oversight in line with business targets
  • Take ownership of operational processes, identifying risks and driving improvements
  • Handle patient feedback and complaints with professionalism and care
  • Support local growth initiatives including marketing and community presence

You will bring a structured, proactive approach with the ability to remain calm under pressure and make clear, fair decisions.

What We’re Looking For

Experience & Background

  • Minimum 3+ years’ management experience in a healthcare, dental, or multi-site environment
  • Experience managing teams of 4+ direct reports
  • A management or related qualification (Preferred)
  • Previous experience in a dental or private healthcare setting (Preferred)
  • Full understanding of KPIs, performance management, and commercial targets
  • Strong understanding of practice-level financials (P&L, cost control, revenue drivers)

Leadership & Capability

  • Confident, credible leader who can motivate and challenge teams
  • Strong understanding of different leadership styles and when to apply them
  • Experience handling HR matters, performance issues, and team development
  • Ability to translate business goals into clear actions for the team
  • Organised, structured, and solutions-focused

Patient & Commercial Mindset

  • Strong focus on delivering an exceptional patient experience
  • Able to manage and resolve patient concerns effectively
  • Commercially aware, with the ability to balance patient care and business performance
  • Experience supporting treatment conversion and patient journey optimisation

Mindset & Values (CALM)

  • Community - Builds strong, collaborative team environments
  • Authenticity - Leads with honesty, fairness, and integrity
  • Leadership - Takes ownership and sets clear standards
  • Mindfulness - Remains composed, thoughtful, and solutions-focused under pressure


Why Join Zental

We are building a modern dental group where people, performance, and patient care are equally valued.

  • Work alongside leading clinicians in a premium, fully digital environment
  • Clear progression pathways and ongoing development opportunities
  • GDC, Professional Indemnity & DBS covered
  • Core CPD fully funded
  • Employee Referral Scheme – up to £2,950
  • Access to Zental Tailored Perks
  • Modern, high-spec practices and systems
  • Access to Zental Learning Portal

Salary is highly competitive and aligned to experience, with performance-based incentives.


Our Approach

At Zental, we believe great practices are built on clarity, consistency, and care.

We look for leaders who:

  • Take ownership
  • Act with integrity
  • Lead with calm confidence
  • Deliver results without compromising experience

If you are ready to lead a high-performing practice and play a key role in a growing, premium dental group, we would welcome your application.

Apply now to grow your career with Zental.

Zental

About Zental

We offer a holistic approach to dentistry and wellness. Our treatments are conducted by highly skilled, UK trained medical doctors and dentists.

Our unique perspective on holistic well-being is born from our expertise in healthcare, infused with calming Zen influences and an obsession to deliver exceptional service. We offer a haven of tranquillity, thoughtfully designed to stimulate the senses and complemented by state-of-the-art technology that makes your experience calm, relaxing and ultimately re-energising.

Industry
Dental & Orthodontics
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
2019
Website
zental.uk
Social Media