Job Description

POSITION TITLE: Dental Patient Support Specialist

LOCATION: HOPE Clinic

REPORTS TO: Dental Department Team Lead or Assigned Supervisor

EDUCATION: High School diploma or GED; Associates degree preferred; RDA preferred

WORK EXPERIENCE: 1 year patient service experience in healthcare and/or dental care preferred

SALARY RANGE: $14.50-$17.00/Hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Bilingual in English and Spanish or Vietnamese is required.

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Dental Patient Support Specialist is a patient service-oriented position that demands cheerful, friendly and polite demeanor at all times. This position serves as an ambassador of HOPE Clinic and will facilitate patient flow, register new patients, update and collect patient demographics; assist with insurance verification and with enrolling qualify patients to HOPE Clinic’s sliding scale program. They will also provide support to record keeping and tracking of patient information through our electronic health record systems in compliance with HOPE Clinic & FQHC guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

• Greet and assist patients with registration and eligibility for HOPE Clinic’s sliding scale program;
• Check in/out patients using electronic medical record system;
• Check patient in, receive payments and issues receipts. Record charges for physician visits, lab, X-ray costs, and give vouchers for medication when needed;
• Notify patients of outstanding accounts for payment at check-in;
• Receive phone calls; records and distributes messages or routes calls appropriately;
• Schedule patient appointments in person and on phone;
• Check patients out, schedule subsequent appointments and reinforces the importance of keeping their appointments;
• Confirm, update, and verify all patient demographic, insurance information and clinically necessary information;
• Document, submit and scan registration forms, medical records and other medical documents in the EHR in a timely manner;
• Gather and verify information required to bill various payment sources, including Medicaid, Medicare, private insurance for dental services;
• Verify Dental insurance eligibility;
• Educate patients on Dental insurances as needed
• Verify proof of income when scheduled and refer to financial screening if needed;
• Prepare daily reconciliation batch report and keep count of daily collections and ensure that the money balances with the daily batch;
• Assist other Patient Support Specialist team members with other patient services activities;
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
• Comply with HIPAA rules and regulations regarding the protection of the patient privacy;
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
• Ensure every patient has a current household assessment;
• Master EHS system Understanding and commitment to HIPAA rules and regulations;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• May occasionally assist the Dentist as a Registered Dental Assistant as needed;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.

Requirements

QUALIFICATION REQUIREMENTS:

• Minimum of one year in dental clinic patient assistance field required.
• Dental Insurance verification experience preferred;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Must be able to handle multiple tasks, complexity, and diversity of customers;
• Microsoft Office;
• Must be able to utilize the Internet;
• Strong written and oral communication skills;
• Office equipment (e.g., computer, copier);
• Attention to detail;
• Strong customer service skills.

EDUCATION and/or EXPERIENCE:

• High School diploma or GED; Associate degree/ RDA preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.

OTHER SKILLS and ABILITIES:

• Bilingual in English and Spanish, Arabic, Burmese, Vietnamese or Chinese is preferred;
• Above average skills in language ability as well as public speaking and writing;
• Must have good transportation and a valid Texas Driver’s license.